Director, Organizational Development

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Job Description

As an HR leader, the Director of Organizational Development is responsible for enterprise-wide strategies to enhance leadership development across all levels of the organization (including Executive), supports the launch and sustainability of the cultural framework, and owns all parts of the talent development process (succession planning, performance management, and recognition). This role partners with senior leadership to design and implement initiatives that drive performance, employee engagement, and change readiness across the organization of 4,000+ retail locations and 50,000+ team members.

This position is Hybrid (4 days in office, 1 day remote), based at our corporate headquarters in Raleigh, North Carolina. Flexibility for occasional travel may be required.

Essential Duties and Responsibilities

• Collaborate with the team, HR Business Partners and Business Leaders to develop OD programs that grow talent and deliver a simple, tech-enabled, and equitable leadership experience.
• Design and deploy leadership programs, ensuring scalability, audience appropriateness, and timelessness.
• Own the development of cultural beliefs and frameworks, embedding them into the organization.
• Execute talent planning, succession planning, performance reviews, top talent management, risk and retention analysis, and continuous process improvement.
• Achieve the 3‑year continuous improvement strategy roadmap, including tech deployment, change management, and KPI achievement, reporting to the Executive Committee.
• Deliver change management for all programs and projects.
• Develop and deploy organizational designs with HR Business Partners to meet business goals and sustain productivity.
• Explore career mobility for frontline workers.
• Lead DEI initiatives, partnering with the DEI team on priorities.

Qualifications

• Unyielding passion and drive for development and learning.
• Deep expertise in organizational development theories and methods with a proven track record.
• Ability to influence across all levels, including the C‑Suite.
• Strong collaboration skills with multiple partners.
• Exceptional verbal and written communication skills, adaptable to audience.
• Excellent project management and multi‑tasking abilities in a fast‑paced environment.
• Strong active listening and clear expression skills.
• Compelling communication style with diverse audiences.
• Adaptability to new technologies and multi‑generational workforce.
• Data‑driven mindset, translating analytics into insights.
• Active participation in professional networks and current research.

Education and Experience Requirements

• Bachelor’s degree and 8+ years of progressive HR experience, including 4+ years in organizational design and development.
• Experience in a Fortune 500 or highly‑matrixed organization preferred.
• Workday experience highly desirable.
• Experience partnering with IT on technical application deployments highly desirable.

Supervisory Responsibilities

• One direct report.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability or any other federal, state or local protected class.