Director of Resident Services (RSD)

The Village at Mercy Creek, a part of Franciscan Ministries, is a vibrant senior living community in Normal, IL. We offer Assisted Living and a Memory Care Unit. We are looking for a Resident Service Director to join our growing team. Must have a current Illinois RN or LPN license to apply. 

Position Summary

In this role, you will be responsible for the oversight and management of all administrative, clinical, and operational functions of Assisted Living and Memory Support and in accordance with resident needs, state regulations and the organizations policies and procedures. The RSD is also responsible for inspections and surveys, resident assessment, risk management and the community’s QAPI program. This position has a strong emphasis placed on maintaining quality standards, while achieving business and financial objectives.

Essential Functions, Key Duties, & Responsibilities

• Manage the day-to day administration and operation of Assisted Living and Memory Support services and programs.
• Ensure compliance with all local, State and Federal laws and regulations as well as the organizations policies and procedures.
• Provide clinical expertise, education, training and mentoring by serving as a role model and resource.
• Assist in preparation, monitoring and evaluation of operating budgets for areas assigned. Allocate resources to carry out programs and activities under areas of responsibility including labor costs, equipment and meeting budget targets.
• Ensure an attractive, safe, and sanitary environment is provided for residents, associates, families, and outside vendors.
• Serve as a member of the QAPI Committee, preparing, analyzing, and reporting key indicator data.
• Provide oversight and guidance of state required educational programs which may include First Aid, CPR, and TB monitoring for residents and associates.
• Partner with admissions and marketing associates in promoting a positive community image and ensure a smooth transition for new residents.
• Attend and participate in educational workshops, seminars and meetings in order to keep abreast of current standards of practice.
• Assure that universal precautions, infection control, fire safety and organizational policy and procedures are followed.
• Perform other duties as assigned.
• Comply with all policies and procedures and any updates.

Position Requirements

Education: A nursing degree from an accredited college or university

Licenses/Certifications: Active, unrestricted Licensed Practical Nurse (LPN) or Registered Nurse (RN) license in practicing state & current CPR certification

Experience: 3+ years of nursing management experience

Skills & Abilities:

• Knowledge of nursing and medical practices and procedures, as well as laws, regulations and guidelines pertaining to long-term care.
• High degree of integrity.
• Strong communicator and capable of leading change.
• Ability to multi-task and prioritize projects and deadlines concurrently.
• Proficiency in electronic health records, Point Click Care experience preferred.

We believe in our associates and are committed to creating an environment that is supportive and nurturing of your career path. 

#LivingJoyfully