Director of Product Management - Data & AI Enablement team

Director Of Product Management - Data & AI Enablement Team

As the Director of Product Management, you'll build and lead teams that partner with other key internal teams, engage in customer research and execute data-driven prioritization. Your team will design, build and launch initiatives to support both Best Buy's customers' needs and business objectives. You'll work with enterprise leaders to align the most valuable product outcomes. You'll support the adoption of product management practices, foster effective leadership and pioneer new ways of working.

This position works within the overall Data & AI Enablement team to build out data products related to our customer interactions, including core data pipelines, Enterprise Surveys, and our Digital Experimentation Platform.

This role is hybrid, which means you will work some days on site at a Best Buy location and some days virtually at home or another non-Best Buy location. The specific work arrangements vary by role and team. The recruiter or hiring manager will provide more details during the hiring process. For this role, you must be located within a drivable distance to our office in Richfield, Minnesota.

What You'll Do

• Craft and drive complex products and experience vision across the organization
• Manage the data product through new features and capabilities via objectives & outcomes and guide quality delivery into production
• Lead long term vision strategically aligned with the organizational goals
• Demonstrate mastery in crafting strategy and overall execution for a highly complex product line or multiple product lines
• Deliver against core customer value propositions and Best Buy's strategic and financial goals
• Demonstrate empathy for the customer and steer discussions to build customer trust
• Reduce system constraints (resource, financial, technology) to build long-term customer engagement

Basic Qualifications

• Bachelor's degree in IT, computer science, engineering, business, marketing or related field
• 6 years of product management experience, or experience working with development, user experience, strategy, or related teams
• 4 years of experience with direct people management and team management
• 5 years of experience in strategy creation, customer-focused solutioning, cross-functional leadership, or related
• Three years of experience with customer data-centric products either in product management and/or an engineering role
• Advanced level experience and aptitude with Adobe Analytics, Content Square and Google Cloud Platform services
• Current or prior experience with Machine Learning and/or AI Solutions

Preferred Qualifications

• Experience working in an omni-channel retail environment
• 1 or more years of experience managing managers
• 10 or more years of product management experience, or experience working with development, user experience, strategy, or related teams
• Experience connecting technical issues with business performance metrics
• Certification in Google Cloud Platform services
• Strong understanding of data governance and best practices.
• Experience working with or leading decision science or data science teams
• Experience with A/B, multi-arm bandit, and multivariate testing

What's In It For You

We're committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.

Our benefits include:

• Competitive pay
• Generous employee discount
• Physical and mental well-being support

About Us

As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life in our stores, online and in customers' homes. Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.

Best Buy is an equal opportunity employer.