Director of Premium

Company : Levy Sector

Location : Milwaukee, WI, 53295

Posted Date : 14 October 2025

Job Type : Other

Category : Management

Occupation : Director

Job Details

This role is located at the Fiserv Forum

Different perspectives make us better. Were committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self.

About Levy
The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levys diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games.

Job Summary

Elevate the guest experience to extraordinary. As the Director of Premium, you will oversee all premium operations, ensuring impeccable service standards and executing dynamic strategies to enhance VIP guest satisfaction. You will collaborate with stakeholders, lead a dedicated team, and deliver seamless premium dining and hospitality experiences.

Qualifications:

Bachelors degree in Hospitality, Business, or related field
5+ years in premium services or high-end hospitality leadership
Proficiency in financial planning and budget management
Experience managing high-performing teams
Advanced knowledge of food and beverage operations

Key Responsibilities:

Oversee all aspects of premium service operations
Collaborate with culinary, sales, and service teams to ensure top-tier guest experiences
Manage premium event setup, execution, and breakdown
Develop strategies to exceed revenue and satisfaction goals
Lead recruitment, training, and development of premium staff
Monitor guest feedback and implement service improvements
Ensure compliance with Levy standards and safety regulations

We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Applications are accepted on an ongoing basis.

At Levy, team = family. And well always take care of family, learn more about Levy benefits offered.

Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Flexible Time Off Plan
Paid Parental Leave
Holiday Time Off (varies by site/state)
Personal Leave
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)

Levy maintains a drug-free workplace.

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.