Director of Catering & Events Services

Pyramid Global Hospitality Job Opportunity

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits, and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Location Description

Welcome to The Belgrove, a distinguished new 4-Diamond resort property in the Pyramid Global Hospitality portfolio. Located in the heart of West Palm Beach, our resort features 150 elegantly designed rooms and villas, multiple exquisite restaurants, a world-class spa, and a stunning golf course. This isn't just a place to work; it's a dynamic and rewarding experience.

At The Belgrove, we pride ourselves on providing exceptional service and creating memorable experiences for our guests. As a member of our team, you'll have the opportunity to work in a supportive and inspiring environment, surrounded by the beauty and energy of West Palm Beach. We offer positions across various departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more.

Joining our team means joining a close-knit community that values teamwork, professionalism, and a passion for delivering outstanding service. We provide comprehensive training programs to ensure our employees have the skills and knowledge to excel. If you are a dedicated and enthusiastic individual with a passion for hospitality, we invite you to explore the exciting career opportunities at The Belgrove. Take the first step towards a rewarding career by applying today!

Overview

Positioning the Resort in the luxury events and social market for an extraordinary debut
Delivering exceptional service that reflects our commitment to professionalism and guest satisfaction
Leading and managing the Event Services and Catering Sales Team to uphold service standards and exceed guest expectations
Developing and maintaining a sales-oriented office that synergizes with the hotels sales and marketing efforts
Supervising the Team, ensuring accuracy and effectiveness in all written communications such as Banquet Event Orders and Resumes
Meeting revenue and profitability targets through innovative sales activities and event experience enhancements
Proactively addressing guest concerns with professionalism and efficiency
Maximizing profitability through effective space utilization, accurate forecasting
Contributing to recruiting, training, and developing Events and Catering Sales Staff
Collaborating on and executing catering promotions to drive revenue and enrich guest experiences
Developing and managing catering sales revenue and operational budgets, with detailed forecasting and reporting
Ensuring seamless coordination between sales and operations, maintaining a high level of service delivery

Reviewing and assigning booking turnover files and finalizing requirements for definite group events to maximize revenue through upselling
Personally, overseeing groups during their stay to fulfill contractual obligations
Participating in annual hotel marketing plan and budget development
Identifying and developing potential candidates for future promotions
Representing the hotel at social events in a professional capacity as needed
Working collaboratively with the Executive Chef and Director of Food & Beverage on creating compelling and unique menus
Budgeting and forecasting banquet & catering food, beverage, room rentals, and audio-visual services

Qualifications

Minimum of five (5) years of experience in wedding planning, social catering sales, and conference services within a Full-Service Luxury environment.

Must have worked with high-profile clients and demonstrated Catering Sales Leadership for at least two (2) years.

Ability to travel for sales calls and represent the company at industry events as needed focused primarily on social catering showcases

Proven track record in market penetration and segment development

Strong organizational and analytical skills with the ability to multitask in a fast-paced environment

Proficiency in Microsoft Office and relevant Sales systems; CI/TY experience preferred

Effective communication skills in English; proficiency in a second language desirable

Ability to work collaboratively in a team and maintain confidentiality

Sound judgment and decision-making skills

Self-motivation and dedication to exceptional customer service