Director Level

Training And Development Specialist

Train franchise partners, managers, and employees at new shoppe openings, transfers, Express openings, and other shoppe location training sessions according to Carvel standards. Assist with other corporate training and projects as directed to achieve our brand goals and objectives.

Duties And Responsibilities

• Place call to franchise partner at least two weeks prior to shoppe opening to discuss special needs and address any concerns. Review Pre-Training Checklist and establish time for Management and Employee Meeting.
• Field-based position that will require home-office space & the ability to work independently.
• Make all travel arrangements, including flights, hotel reservations, and rental cars (including any required credit cards or forms of pre-payment for such travel, where applicable).
• Inform Franchise Business Consultant of Employee Meeting date and time, as well as Operations Training Day, Trial Run and Grand Opening date and time.
• Facilitate staff orientation and present information about Carvel as a Company, including all aspects of behavior, dress, expectations, standards, and the Put a Smile on Every Face. purpose. Explain expectations during training week, including Trial Run.
• Determine if shoppe is ready to open -- initiate Operations Training Day.
• Teach and enforce operational shoppe procedures and policies and compliance with the QSC and operational survey.
• Teach each employee all job skills, product preparation, techniques, and procedures for shoppe maintenance in the allotted time.
• Supervise trainees regarding P.O.S., daily register tapes, reports, and banking (safe) needs.
• Provide FBC with detailed evaluation of shoppe operations.