Direct Loan Processor Specialist I

Pay Rate: $22
As a Direct Loan Processor Specialist I, your primary objective will be to provide prompt, efficient and accurate service to our members and co-workers from the application stage through the funding process on consumer loans. You will be responsible for managing a large volume of inbound and outbound consumer loan-related calls from members and co-workers daily. With the ability to multi-task in a fast-paced environment, you will be expected to actively listen to members, respond to their queries and concerns, and always deliver outstanding member service. As a Consumer Direct Lending Specialist I, you will support Member Service and Branch employees with complex loans, questions, or escalations. As a Direct Loan Processor Specialist I, you should have excellent verbal and written communication skills, attention to detail, and a strong commitment to accuracy and compliance with laws and regulations related to credit union compliance.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to com.
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Some college
High school diploma or equivalent
3 years of experience in a fast-paced call center environment or work environment with high call volume and loan processing volume
o Contact Center and Consumer Loans experience (preferred not only mortgage lending)