Digital Experience Strategist

Welcome to Gallagher – a global leader in insurance, risk management, and consulting services. With a growing team of more than 52,000 professionals worldwide, we empower businesses, communities, and individuals to thrive. At Gallagher, you can build a career whether it’s with our brokerage division, our benefits and HR consulting division, or our corporate team. Experience The Gallagher Way, a culture fueled by shared values and a collective passion for excellence. Join one of our dynamic teams, where you'll play a pivotal role in shaping Gallagher's future and unlocking unparalleled opportunities for both clients and yourself.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

As a Digital Experience Content Manager at Gallagher, you will play a crucial role in amplifying the digital presence of our RPS brands and driving user experience across our wholesale insurance and merger partner websites.

As a product owner of the RPS websites, your primary focus will be close collaboration with marketing teams and business stakeholders to offer strategic digital leadership that aligns with business growth objectives and the evolving priorities for RPS and their merger partners. You will increase user engagement, and ultimately sales leads, through effective website design, content writing, demand generation strategies and SEO techniques.  

As part of Corporate Digital Marketing, you will join a global team of professionals in content strategy, SEO/SEM, marketing, research and design as we support the continued global expansion and digital transformation of our brands.  

• Advise sales leaders and marketers as well as design and web teams on developing engaging content that drives leads across brands and regions.
• Responsible for digital strategy in partnership with sales leaders and marketers on go-to-market strategy for incorporating and transitioning partner content, products and solutions into RPS brand offerings.
• Lead customer-centric and data-driven approaches, leveraging tools to test content and gain insights for user engagement and lead generation.
• Stay informed about competitors and identify opportunities based on competitor analysis.
• Manage multiple work streams and balance project priorities with global stakeholders.
• Supervise day-to-day requests from stakeholders, recommending best practices to promote various forms of content.
• Perform peer reviews of content drafts to ensure consistent styles and component use.
• Guide team of near-off-shore resources as business demand grows, including project management.
• Other duties as assigned.

Required:

• Bachelor's degree and 7 years related experience required.

Highly Preferred: 

• Bachelor's degree with 7+ years of professional experience, including at least 5 years in the B2B wholesale insurance industry. Experience with independent brokers, the E&S market and employee benefits.
• Digital-first mindset with demonstrated experience using tools like GA4 to inform content strategy and improvement.
• Exceptional presentation, written and verbal communication skills, with the ability to negotiate cross-functionally.
• Experience developing B2B and B2C content for a global audience, including localized content.
• Experience with page layout and design in component-based content management systems.
• Familiarity with digital marketing tools and platforms such as GA4, Figma, SEMRush, Ceros, Trello, Workfront and Smartsheets.
• Experience with agile methodology is a plus.
• Experience working with M&A transitions is preferred.
• Core business hours are mostly Central time; however, some flexibility is needed to meet with stakeholders in different time zones.

Work traits:

• Understanding the global wholesale commercial insurance marketplace and interest in educating consumers (B2B and B2C) about industry trends, evolving coverage options and impacts on their business.
• Data-driven strategic thinker who has hands-on experience using resources like Google analytics, SEO tools, competitive analysis and research to inform web decisions.
• Talented digital writer with demonstrated experience interviewing subject matter experts and breaking down complex concepts into easily digestible, conversational-style copy for various target audiences.
• Skilled communicator who effectively uses diplomacy to influence stakeholders across brand and partner marketing and sales to develop content strategies that achieve shared business goals.
• Thrives in fast-paced environments where no two days are the same. Values flexible working hours and the ability to maintain work-life balance.
• Organized and adaptive, capable of keeping multiple projects moving forward at the same time.
• Self-starter who is collaborative and curious, continuously seeking opportunities to learn new

#LI-Remote #LI-JS1 #APIntegration

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.