Device and Non-Monetary Fraud Analytics and Innovation Senior Analyst

Overview

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Role Purpose

This job is responsible for performing more complex analysis and modeling to minimize fraud loss exposure and negative impacts to the customer experience. Key responsibilities include utilizing a variety of systems, such as Excel, SAS, SQL, Tableau, and other relational databases, to provide analytical support on strategies, ensure goals are met, and propose policy/procedural changes within segmentation structures to produce optimal results. Job expectations include evaluating data to assess potential fraud risk and creating mitigation strategies.

Context

Account Takeover (ATO) persists as one of the most prevalent threats within the fraud landscape today. This, coupled with the expansion of our digital capabilities, and the wide array of compromised information available for purchase, has increased the scope and complexity of effectively detecting, mitigating, and monitoring ATO risk within the Bank’s ecosystem.

The Fraud Prevention and Detection organization relies heavily on our understanding of current fraudster tactics to expand our capabilities, reduce customer friction, and make strategic investment decisions. Data related to customer profiles and online banking login events hold an important key to securing best-in-class fraud performance and exceptional customer experiences. The selected candidate will work closely with the Cross-Functional teams and internal stakeholders to minimize process gaps and deliver on organizational loss goals.

Responsibilities

• Creation, implementation, and maintenance of rules and capabilities designed to detect account takeover and non-monetary fraud

• Deriving actionable insights from complex data

• Investigation and root cause analysis of major fraud losses and emerging trends

• Implementing incremental fraud mitigation controls in partnership with functional stakeholders

• Developing effective monitoring and oversight for cross-functional processes, inclusive of performance reporting and newly identified opportunities for collaboration across teams

• Working closely with internal and external partners to understand limitations and opportunities for improvement

Note: This position is not eligible for sponsorship.

Required Qualifications

• 2+ years of fraud, cyber, or risk analyst experience developing and/or optimizing mitigation strategies

• 3+ years of SQL and/or SAS coding experience

• Ability to identify opportunities for improvement and work autonomously with minimal direction

• Ability to work in a fast-paced, dynamic environment

Desired Qualifications

• B.A./B.S in Computer Science, Data Science, Statistics or related field

• Advanced degree in Computer Science, Data Science, Statistics, or related field

• Fraud or Claims background with focus on Online Banking, Account Takeover, and/or authentication

• Understanding of statistical methods for developing performance metrics

• Familiarity with data visualization tools, preferably Tableau

• Functional knowledge of multiple products and/or channels (e.g. Credit, Debit, Digital, Call Center, etc.)

• Proficiency coding in SAS and/or Python and using Hadoop Impala/Hive

• Familiarity with code automation

• Experience mentoring or leading other teammates

• Excellent communication and presentation skills

• Expertise in building and managing stakeholder relationships and presenting to senior leaders

Skills

• Business Analytics

• Business Intelligence

• Data Quality Management

• Fraud Management

• Monitoring, Surveillance, and Testing

• Collaboration

• Data Visualization

• Oral Communications

• Problem Solving

• Written Communications

• Analytical Thinking

• Critical Thinking

• Data and Trend Analysis

• Innovative Thinking

• Research

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

For internal employees; participation in a work from home posture does not make you ineligible to post.

Additional Details

Shift: 1st shift (United States of America)

Hours Per Week: 40

Pay Transparency details

US - IL - Chicago - 110 N Wacker Dr - Bank Of America Tower Chicago (IL4110), US - MA - Boston - 100 Federal St - 100 Federal St Lp (MA5100)

Pay range: $105,000.00 - $131,100.00 annualized salary, offers to be determined based on experience, education and skill set. Discretionary incentive eligible. This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits: This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.