IT Support Specialist

IT Support Specialist

Our client is a leading provider of IT solutions and services, dedicated to delivering exceptional support and innovative technology solutions to their customers. They are seeking a skilled IT Support Specialist to join their team and provide top-tier technical support in a dynamic and fast-paced environment.

Location: Local to Washington DC

Pay Rate: $25 - $28 an hour

This is a contract-to-hire opportunity. Applicants must be willing and able to work on a W2 basis and convert to FTE following contract duration. For our W2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Responsibilities:

• Install, diagnose, repair, maintain, and upgrade PC hardware and equipment.
• Troubleshoot problem areas in person, by telephone, or via email to ensure timely resolution.
• Provide end-user assistance and support for various technical issues.
• Build and maintain workstations and laptops to meet organizational standards.
• Document issues and solutions using the Remedy ticketing system.
• Create user documentation for new processes and applications to enhance user experience.

Experience Requirements:

• Proficiency in PC hardware installation and maintenance.
• Strong knowledge of Microsoft Windows 10/11.
• Experience with Adobe Acrobat Reader and Professional, as well as Adobe Creative Cloud Applications.
• Familiarity with IBM DB2 and Data Studio.
• Expertise in Microsoft Office 2019/M365.
• Experience with Microsoft System Center Configuration Manager (SCCM).
• Proficiency in using JIRA and Remedy Ticketing Systems.
• Excellent communication, teamwork, and problem-solving skills.
• Strong customer service orientation.

Education Requirements:

• High School Diploma or GED.
• Minimum of 5 years of related experience in IT support or a similar role.
• Must be a US Citizen to apply.