Desktop Support Technician

Overview

Onsite deskside support role located in Sunnyvale, CA, with occasional support for a second office in Cupertino, CA. Hardware environment is 50% Apple and 50% Windows. Ticketing is via ServiceNow and communication via Skype. This is a 100% onsite position.

Responsibilities

• Provide day-to-day deskside end-user support and customer service in a corporate IT environment.
• Install and uninstall desktop/laptop hardware and software as required.
• Deliver hands-on support for Windows 7/10 and Apple macOS (OSX) platforms; perform general client networking support.
• Utilize the ticketing tool (ServiceNow) and communicate with end users as needed.

Qualifications

• 6 months to 3 years target experience in deskside support (hands-on) in a corporate or retail IT environment.
• 2 to 3 years end-user client LAN/Networking support in a corporate environment.
• Experience with Windows 7, Windows 10, and Apple OSX; Mac hardware and software support.
• Desktop/Laptop installation and de-installation experience; hardware support for both Apple and Windows platforms.
• Customer service experience in a technical support role.

Skills & Tools

• Deskside support, Windows 7/10, Apple OSX, IBM
• ServiceNow ticketing; Skype for communication

Benefits & Hours

• Pay range: $24.00 - $27.00/hr.
• Benefits available where eligible, including medical/dental/vision, 401(k) (Pre-tax and Roth), life insurance, disability, HSA, transportation benefits, PTO/vacation/sick leave, and Employee Assistance Program.
• Fully onsite role in Sunnyvale, CA with occasional support for Cupertino, CA.

Application Details

This position is anticipated to close on Oct 6, 2025. Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and may depend on specific elections, plan, or program terms.

About TEKsystems

We are a partner in transformation, helping clients activate ideas and solutions to leverage new opportunities. TEKsystems is an Allegis Group company. We are an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, or any characteristic protected by law.