Desktop Support Technician -Onsite

Desktop Support Technician

Location: Los Angeles, California (Onsite position)

Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

Job Summary

We are looking for Desktop Support Technicians with retail experience.

This is a client-facing role & the candidate will have regular interactions with various store coaches.

As part of our elite Retail support team that provides technical support and expertise in retail stores.

This team works in a total contact ownership model that includes receiving direct instructions for L3 SMEs for items within a store.

Responsibilities

A typical day/week looks like you are monitoring intake channels (phone calls/texts/emails/slack/SNOW tickets)

To quickly respond to any question or problem our users have with technology.

You will work face to face to assess the situation and apply your skills with the knowledge of our environment to resolve or escalate to get a resolution and restore service or provide the information.

Retail support technicians offer customer service problem-solve computer issues provide hardware and support install software upgrades create and maintain documentation etc.

This role requires 2 to 5+ years of Experience in Installing troubleshooting repairing hardware which supports retail operations.

Salary and Other Compensation:

Applications will be accepted until 07/31/2025

The annual salary for this position is between $49,001 $92,500 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program and stock awards, based on performance and is subject to the terms of Cognizant's applicable plans.

Benefits

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

LA County (only): Qualified applicants with arrest and/or conviction records will be considered for employment.

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What We Offer

The chance to work with impact. Here, you're empowered to bring your biggest thinking to help our company and clients improve everyday life.

Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.

The opportunity to thrive on a high caliber team with heart. We celebrate each other's experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.

A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.

Flexible health and financial benefits to support you and your eligible dependents from day one.

True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.

About Us

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2024) is consistently listed among the most admired companies in the world.

Other Employment-Related Information

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

While our system allows applications in all languages, job required language(s) and proficiency level(s) vary. However, basic English proficiency is required for Company-wide communications purposes. Further, for roles located in Quebec, professional English proficiency is required to communicate with our global clients.