Deskside Services Level 2 Technician.

Deskside Services Level 2 Technician

We are seeking a highly skilled and detail-oriented Deskside Services Level 2 Technician to support IT systems and devices across manufacturing, laboratory, and data center environments. The ideal candidate will have hands-on experience with a wide range of IT equipment, strong troubleshooting capabilities, and a deep understanding of regulated environments such as GMP/GxP and clean rooms.

Technical Support & Troubleshooting

Provide advanced troubleshooting for AV devices including projectors, microphones, speakers, amplifiers, cameras, and displays.

Diagnose and resolve incidents related to IT devices and mobility management.

Support hardware/software installation and configuration for usability by end users.

Offer L1-level troubleshooting for network devices (routers, switches, firewalls, wireless access points).

Ensure continuity of print services and monitor printer usage (e.g., Zebra printers).

Manufacturing & Lab IT Support

Support IT systems and devices used in manufacturing lines, labs, and clean rooms.

Handle specialized equipment such as rugged tablets, scanners, and PCs attached to test equipment.

Understand and comply with GMP/GxP protocols and clean room entry procedures.

Infrastructure & Data Center Operations

Provide Smart Hands and Feet support for technology teams.

Perform rack and stack operations for commissioning/decommissioning infrastructure devices.

Manage power shutdown maintenance activities for network devices and servers.

Coordinate cable patching and physical access for vendors in IDF/MDF/MMR and data center/server rooms.

Asset Lifecycle Management

Oversee IT asset lifecycle including collection, secure storage, labeling, imaging, allocation, recovery, hygiene validation, disposal, and system updates.

Maintain accurate asset records and coordinate with vendors for logistics.

Compliance & Safety

Always adhere to safety training and PPE requirements.

Follow change control procedures for system maintenance and patching.

Ensure no unauthorized reboots or maintenance in regulated environments.

Apply 5S (LEAN) or similar methodologies in IT rooms and data centers.

Collaboration & Communication

Work closely with cross-functional teams (Network, Server, OEMs) to resolve high-priority issues.

Proactively support P1/P2 events with spares, crash carts, and rapid response.

Required Skills

• Proven experience in supporting manufacturing/lab IT systems and devices.
• Strong knowledge of GMP/GxP compliance and clean room protocols.
• Advanced troubleshooting skills across AV and IT hardware.
• Familiarity with data center operations and infrastructure support.
• Excellent communication and coordination skills.
• Proficiency in Microsoft technologies, including server support.
• Detail-oriented with a strong focus on quality and safety.

Preferred Skills

• Experience in a regulated manufacturing or lab environment.
• Knowledge of asset management tools and ITIL practices.
• Ability to work independently and manage multiple priorities.
• Safety-conscious with experience in handling IT equipment logistics.

Applications will be accepted until 12 Sep, 2025.

Benefits Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Work Model

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance through our various wellbeing programs. Based on this role's business requirements, this is an onsite position requiring 5 days a week in a client office at Mooresville, Indiana, USA.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Disclaimer The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

"Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws."

What We Offer

• The chance to work with impact. Here, you're empowered to bring your biggest thinking to help our company and clients improve everyday life.
• Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
• The opportunity to thrive on a high caliber team with heart. We celebrate each other's experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
• A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
• Flexible health and financial benefits to support you and your eligible dependents from day one.
• True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.

About Us Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2024) is consistently listed among the most admired companies in the world.