Deposit Governance and Integration Senior Specialist - Issue & Redress

Job Title

This role is an office centric role requiring working in office four days per week with a strong preference in the locations listed on the requisition. Ensure compliance with all relevant personal deposit regulations and provide support to strengthen the operating model across a single business line spanning 10M accounts, $160B balance, and 50+ deposit products. Leverage a working knowledge of multiple banking systems to lead projects including the analysis of the issue, develop short and long-term plans, and consult on policies, processes, and practices for the resolution of issues for personal and small business deposit and debit card products, including supporting and the managing of regulatory and legislative projects on an ongoing basis.

Essential Duties

• Support the overall end to end consumer and small business deposit and debit card integration activities ensuring a successful integration including but not limited to product definitions and product mapping, client communications, teammate training, and updates to documents and procedures.
• Manage deposit related issues that arise through issues management or production incidents to resolution.
• Manage the mitigation/resolution of potential business risks associated with consumer and small business deposit products or processes by working with internal teams on root cause analysis; identify short-term and long-term action items for resolution and remediation of the issue.
• Manage complex projects and initiatives such as risk, regulatory or client remediation projects for consumer deposits. Work with internal and external audit teams providing information required to resolve the inquiry and lead efforts to resolve any audit or exam findings.
• Utilize understanding of the business line's operations, products/services, systems, and the associated risks/controls and provide consultation, advice, and support to others for consumer deposit products that support the overall business objectives.
• Working knowledge of multiple banking systems, channel platforms, and their interfaces to deposits.
• Provide support and guidance to Junior team members.
• Ability to work collaboratively with cross functional leaders to drive effective outcomes for clients, teammates, and shareholders.

Qualifications Required Qualifications:

• College degree or equivalent education, training and work-related experience
• Ten years of financial services work related experience
• Demonstrated proficiency in basic computer applications such as Microsoft Office software products
• Experience with organizing and prioritizing multiple tasks and projects
• Maintains sensitive and confidential information
• Ability to collect, analyze, and interpret data and information to provide recommendations with limited oversight
• Ability to communicate in a clear, concise, and logical manner at the level necessary to satisfactorily perform the position responsibilities

Preferred Qualifications:

• Advanced knowledge of banking operations, policies and procedure
• Perform with a high degree of authority and autonomy in securing understanding and cooperation with internal and/or external contacts
• Knowledge of MS Visio and MS Project

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.