Deli Lead Full Team

Deli Lead

Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJ's Wholesale Club offers a collaborative and inclusive environment where all team members can learn, grow and be their authentic selves. Together, we're committed to providing outstanding service and convenience to our members, helping them save on the products and services they need for their families and homes.

The Deli Lead is responsible for overseeing deli operations, ensuring adherence to company policies, maintaining product quality and freshness, and optimizing inventory management. This role ensures compliance with food safety standards, proper product handling, and merchandising execution to drive operational excellence. The Deli Lead does not have direct supervisory responsibilities but plays a critical role in supporting business performance and enhancing the Member experience.

A valid ServSafe Food Safety Certification is required and must be maintained in good standing. BJ's covers any applicable cost associated and training.

Team Member Engagement

• Live our values: Demonstrate inclusive behavior, make ethical choices, and approach your work with a positive and solution-oriented mindset.
• Create a safe and collaborative environment: Foster open communication and trust.
• Celebrate team members: Acknowledge others' contributions, support team success, and help create a positive, encouraging work environment.

Member Experience

• Guarantee service excellence: Ensure daily execution of GOLD Member Standards are met and are consistently reinforcing key service behaviors: Greet, Anticipate, Appreciate (GAA); Fast, Friendly, Full, Fresh, Clean; and Listen, Apologize, Solve, Thank (LAST) across all areas of the club.
• Create a positive experience: Engage with Members in a friendly and helpful manner to contribute to a premium shopping experience.
• Respond to Member needs: Address Member questions or concerns promptly and escalate unresolved issues to a supervisor when necessary.

Consistently Run Great Clubs with Great Standards

• Maintain Club Standards: Consistently Delivering GOLD Standards in your club.
• Contribute to club goals: Perform daily responsibilities with accuracy and consistency to support improvement in key performance areas and help the club meet or exceed targets.

Achieve Financial Performance

• Cost Discipline: Use supplies responsibly and follow scheduling expectations to help the club stay within labor and supply goals.
• Support Performance and Profitability: Complete tasks efficiently and accurately and follow best practices to help drive strong club results.
• Understand the Business: Learn how your role impacts key club metrics and contribute to overall department performance through consistent execution.

Major Tasks, Responsibilities, and Key Accountabilities

• Lead Deli Department Operations: Maintain and execute deli operational standards, ensuring efficient production and high-quality prepared foods.
• Manage Inventory Proactively: Ensure proper product availability by monitoring inventory levels and executing timely replenishment to maintain in-stock conditions.
• Demonstrates Full Proficiency: Execute operational functions of the department, including the ability to slice, prepare, and merchandise deli products to company standards.
• Accurate Item Labeling: Ensure all items are accurately priced, labeled, and in compliance with company policies.
• Analyze Production and Sales: Track and analyze sales, waste, and shrink data to identify opportunities for process improvements and cost reduction.
• Sanitation and Safety Compliance: Ensure compliance with all safety regulations, including cold chain procedures and ServSafe guidelines, while maintaining the cleanliness and proper functioning of deli equipment such as slicers, ovens, and refrigeration units.
• Report Operational Concerns: Escalate operational concerns, such as equipment malfunctions, stock shortages, or food safety risks, to management as necessary.
• Execute proper product rotation: Apply FIFO (First In, First Out) rotation procedures to reduce waste and maintain optimal product quality.
• Conduct quality and date checks: Regularly inspect products for expiration dates and condition, removing any damaged or outdated items to uphold food safety standards.
• Seasonal Promotion Execution: Execute seasonal promotions, merchandising initiatives, and special event product displays in alignment with company guidelines.
• Support Club Initiatives: Support club-wide initiatives, including inventory audits, shrink control, and performance tracking.
• Routine Case Inspections: Conduct daily inspections of deli cases, coolers, and freezers to ensure optimal conditions and compliance with food safety standards.
• Receiving and Inspection: Assist with receiving and inspecting produce shipments to verify accuracy.
• Inventory Audit Support: Support inventory audits and reconciliation efforts to minimize shrink and maintain accurate records.
• Product Quality Assurance: Monitor product freshness and conduct quality checks to uphold company standards.
• Perform other duties as assigned: Provide additional support across departments as needed.
• Maintain regular, predictable, full attendance: Demonstrate consistent presence to support operations, provide leadership coverage, and ensure smooth club execution.

Qualifications

• 2+ years of experience in deli operations, food handling, or grocery retail.
• Strong knowledge of deli preparation processes, food safety guidelines, and sanitation requirements.
• Ability to analyze data and identify process improvements to optimize efficiency.
• Detail-oriented with strong organizational and multitasking skills.
• Proficiency in basic computer applications (MS Word, Excel, Email).
• Must be at least 18 years of age.
• Must maintain all training and required certifications.

Job Conditions

• Frequent standing and movement on hard surfaces.
• Regular lifting of up to 30 pounds; occasional heavier lifting with assistance.
• Exposure to temperature variations from ovens, freezers, and refrigerated display cases.
• Potential exposure to cleaning agents, deli-related allergens, and food preparation equipment.