Data Center Technician - ICT Svc Delivery (2nd Shift)

Data Center Technician - ICT Svc Delivery (2nd Shift)

Job ID

Posted

18-Sep-2025

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Data Centers

Location(s)

Alpharetta - Georgia - United States of America, Atlanta - Georgia - United States of America

About the Role:

As a CBRE ICT Service Delivery Data Center Technician , you will play a key role in delivering on-site support for Information & Communications Technology (ICT) and engineering services within a high-performance data center environment.

This position falls under our Critical and Technical Services division, which is responsible for maintaining and supporting essential infrastructure in mission-critical client environments . You'll be part of a team that ensures operational continuity, reliability, and efficiency across complex technical systems. This is an onsite role in Alpharetta, GA.

Other common job titles: Critical Facilities Technician, Data Center Technician. Relevant military experience will be considered.

What You'll Do:

• Receive, review, and complete IT equipment installation, relocation and decommission requests within timeframes and to industry standards.

• Provide problem-solving support. This includes server reboots, backups, visual inspections, etc.

• Escort third-party engineers and ensure their compliance with the site standards.

• Receive, respond, and assign break and fix tickets within the agreed timeframe or escalate if they cannot be resolved.

• Ensure that on-site documentation including work-related standard operating procedures are created, reviewed & updated whenever there is an instruction or process change.

• Receive, assess, and complete patching and de-patching requests.

• Develop a good working relationship with all members of staff and client representatives.

• Provision and fault diagnosis and rectification of network channel connectivity, installation, relocation & decommissioning of IT equipment, and general engineering maintenance & housekeeping of the critical services.

• Ensure a safe and healthy working environment while maintaining a professional image.

• Use existing procedures to solve straightforward problems.

• Impact through clearly defined duties, and methods and tasks are described in detail.

• Deliver own output by following defined procedures / processes under close supervision and guidance.

What You'll Need:

• 1-2+ years of relevant data center or other mission critical experience required

• Training in a Technical discipline having served an apprenticeship. In lieu of a diploma, a combination of experience and education will be considered.

• Proven experience with rack installation, equipment stacking, and structured cabling within a data center environment.

• Familiarity with ServiceNow and ITA platforms (preferred but not required).

• Strong understanding of asset inventory processes.

• Experience using ticketing systems for incident management and workflow tracking.

• Must meet the physical requirements of this role.

• Ability to follow basic work routines and standards in the application of work.

• Communication skills to exchange straightforward information.

• Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.

• Strong organizational skills with an inquisitive mindset.

• Basic math skills. Ability to calculate simple figures such as percentages, discounts, and markups.

Equal Employment Opportunity: CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at or via telephone at (U.S.) and (Canada).

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)