Data Center Technician, AWS DC Operations (DCO)

Description

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.

You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

We are looking for Data Center Technicians to join our rapidly expanding team. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. This position involves in-depth hardware and network diagnostics followed by physical repair as well as participating in an on-call rotation.

Effective May 15, 2017, logical access to the AWS GovCloud region will be restricted to Amazon employees who are U.S. Citizens. (GovCloud may NOT be accessed from outside of the United States)

Key job responsibilities

These activities include the following:

• Lifting and moving material up to 40 pounds each

• Working in cramped and/or elevated locations

• Bending, lifting, stretching, and reaching

• Standing and walking for up to 8+ hours a day

• Ascending and descending ladders, stairs, and gangways safely and without limitation

• Work in an industrial environment

• Work shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts).

A day in the life

Our Data Center Technician professionals, who have industry-leading technical abilities and demonstrate a breadth of knowledge while they:

• Take ownership of technical issues brought by their customer base, engaging other teams when needed to drive resolution

• Show a strong aptitude for troubleshooting and problem solving

• Solve problems at their root and step back to understand the broader context

• Maintain service level agreements through the implementation of proactive issue detection and reporting

• Are biased to act in the absence of direction or support

• Improve effectiveness through process innovation

You will be required to work shift work that will include days/nights/weekends/holidays.

THIS WILL BE A NIGHT SHIFT ROLE

About the team

About AWS

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.

Basic Qualifications

• 1+ years of operations and on-call support for data center facilities, mission critical plants, or production facilities, or 1+ years of data center engineering experience

• Experience troubleshooting and debugging technical systems

• Willingness to participate in a primary responder rotation and support 24/7 data center operations

Preferred Qualifications

• Associate's degree or above, or Network or Security certification

• Experience in data center

• Understanding of network design, protocols and troubleshooting

• Experience managing work and priorities through a ticketing system

• Understanding of in-depth hardware knowledge (e.g., PCIe)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $50,600/year in our lowest geographic market up to $113,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.