Data Analytics Manager - Hybrid

Who We Are

Buffalo Promise Neighborhood (BPN) is a dynamic, integrated team of engaged professionals an extension of M&T Bank's longstanding dedication to strengthening our community focused on revitalization through education. Our mission is to provide education, resources, and connections to empower our students and their families to succeed. We are part of M&T Bank's 30-year partnership with Westminster Community Charter School, proudly providing resources to ensure students receive a rigorous and holistic education and a safe and caring learning environment so that every child can grow to meet their full potential.

Position Overview

This role is responsible for overseeing data management, analysis, and strategic reporting for Buffalo Promise Neighborhood and Westminster Community Charter School. This includes leading all data initiatives, ensuring accurate performance metrics, and transforming raw data into actionable business insights to support decision-making and strategic planning. Key responsibilities include managing a Lead Data Analyst, identifying data needs, building data systems, and developing and maintaining dashboards that track program effectiveness. This role will also be responsible for developing and implementing data management policies and procedures and ensure compliance with relevant regulations and best practices. Responsibilities will include producing board and donor presentations, implementing key performance indicators (KPIs), and creating impact reports to communicate BPN's progress and outcomes. Additionally, this position provides support for the school's IT infrastructure and assists with related operations and risk mitigation, ensuring compliance with industry standards. Strong leadership, communication, and strategic thinking skills are essential, as the role involves coaching team members, managing cross-functional projects, and influencing key business decisions.

Day to Day Responsibilities

Oversee Buffalo Promise Neighborhood and Westminster Community Charter School Reporting and Monitoring of Data and Performance Metrics:

• Supervisor of Lead Data Analyst
• Work with various stakeholders (program managers, school staff, etc.) to ensure effective use of data for program evaluation and fundraising efforts
• Lead all data initiatives; identify data needs, set deliverables, and build out of data systems
• Manage data systems, ensuring data is accurate, timely, and secure
• Transform raw data into useful business insights for decision making and strategic planning
• Utilize in-depth industry knowledge to draw relevant insights and utilize complex statistical models and algorithms to deliver strategies for effective data analysis
• Perform analysis of results, evaluate data trends and measure outcomes
• Provide coaching, direction, and leadership to team members and program managers to utilize data to influence future business decisions to achieve results and desired outcomes
• Support reporting needs and modeling for strategic plan initiatives and assists in reporting and workflow improvement initiatives

Buffalo Promise Neighborhood Stakeholder and Impact Reporting:

• Responsible for creating and maintaining dashboards to track performance and outcomes
• Produce Program Dashboards
• Develop a set of Key Performance Indicators (KPIs), and leading/lagging indicators that provide actionable insights in support of program evaluation and decision-making
• Perform Program Analysis

Strategic Theme Tracking, Reporting & Storytelling:

• Produce a BPN Impact Report
• Contribute to strategic decisions through data driven insights
• Work with external stakeholders on data sharing and reporting requirements
• Produce Board and Funder/Donor presentations
• Develop tracking systems to measure progress of strategic planning initiatives
• Ensure information and data is accessible and effectively communicated
• Stays current on best practices and trends in data management, particularly in the non-profit sector

School IT & Data Support:

• Oversees the information technology function and technology infrastructure at Westminster Community Charter School
• Responsible for ensuring secure and operational systems and infrastructure; this includes all technology and data programs, including the management of applications, business continuity, information/data security, and IT projects
• Provides technical support for data systems and training as needed
• Complete other related duties as assigned

Characteristics

• Ability to work with large data sets and translate data into actionable insights
• Ability to perform highly complex data review, research, and/or reconciliation, interpret results, and present findings to make or influence strategic decisions within the department
• Ability to perform complex analysis and judgment-based work over a range of disciplines to support business decisions
• Strong analytical and problem-solving skills with an attention to detail
• Demonstrates a thorough and expert understanding of the business and its functions, processes, and operations; and keeps abreast of business and market trends that may affect the business/mission
• Defines and participates in the achievement of short and long-term business objectives
• Makes recommendations on methods to increase departmental operational efficiencies as they relate to the usage of data; implements recommendations upon management approval
• Manages and facilitates the planning and implementation of new projects, systems, and regulatory changes
• Ability to work independently and collaboratively in a fast paced, dynamic environment
• Provides coaching, direction, and leadership to team members to achieve results and outcomes
• Exercises usual authority of a manager (strong leadership, communication, and interpersonal skills)

Education and Experience Required

• Bachelor's degree, or equivalent work experience
• 7 or more years related experience, such as data management or expertise in a related field
• 2 or more years of leadership/supervisory experience

Education and Experience Preferred

• Strong communication skills with the ability to explain technical concepts to non-technical personnel
• Knowledge of privacy laws, data governance, and data quality best practices
• Strong proficiency in data management tools including all Microsoft tools and Google Suite
• Experience with data visualization tools and tools for structuring and managing data (PowerBI, SQL, or similar)
• Bachelor's degree in Business Administration/Data Analytics or related field
• Experience working within the non-profit sector
• MBA preferred
• 10+ years of equivalent job experience
• 5+ years of leadership experience
• Naturally curious
• Experience identifying and building KPIs
• Deep knowledge in data mining and modeling
• Financial and data modeling
• Demonstrated abilities in issues examination and management, reporting, risk assessments, quality control and assurance, budgeting/finance, technology solutions, and regulatory compliance
• Demonstrated interest or experience in urban city schools and communities who face issues surrounding poverty
• Detail oriented with advanced problem-solving skills
• Demonstrated ability to handle multiple tasks while prioritizing workload

Working Model/Location

• This is a hybrid position requiring three days in office per week
• Eligible candidates must live within commuting distance to our M&T Bank office, located at 465 Main Street, Buffalo, NY 14203

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $100,611.94 - $167,686.57 Annual (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.