Customer Services/Transportation Coordinator

Overview

To monitor customer orders and shipments to ensure requirements are met properly, shipments are made timely, and customer satisfaction is achieved. The incumbent works within established policies, procedures, practices, and regulations. Will be in constant contact with original equipment customers as a direct service to them so that Stryten will always meet their expectations.

Monday thru Friday. 6 AM to 2 PM

Responsibilities

• Coordinates the O.E. demand and ensures timely filling of customer orders using purchase orders, EDI, or E-Mail.
• Review and maintain customer developed reporting systems to ensure accuracy of data reported.
• Develop and document procedures within TS16949 guidelines.
• Coordinate outbound traffic flow and proper documentation for these shipments.
• Act as a service representative to answer customers' questions regarding their orders and shipments as well as building and maintaining positive working relationships with customers.
• Prepares shipping documents for batteries and other material being shipped, while coordinating traffic flow.
• Coordinates correspondence with corporate traffic department and carriers to schedule timely shipments.
• Cross trains into other roles within the department to support scheduling, receiving, and label management.
• Performs other miscellaneous duties inherent to the job.
• Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES:Has no direct reports in this position. Provides guidance to others performing the same type of work. Plans, organizes, and directs the day-to-day workflow and activities of assigned employees. Reviews completed assignments for quality and accuracy.

RELATIONSHIPS:
Maintains frequent contact with production supervisors, vendors, corporate personnel, freight companies, truck drivers. Also coordinates hourly production personnel in the daily shipping process.

Qualifications

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

High school diploma or GED required. The following experience is preferred: working knowledge with personal computer, email, calculator, and printers.

LANGUAGE SKILLS:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedures manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.

MATHEMATICAL SKILLS:
Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY:
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

PC SOFTWARE KNOWLEDGE:
Working knowledge with personal computers, email, and printers. Working knowledge of Microsoft applications is preferred.

PHYSICAL DEMANDS:
Physical demands include hearing, speaking, seeing, writing, standing, sitting, walking, bending, lifting of 50#, simple grasping, pulling, pushing, twisting, and repetitive use of hands.

WORK ENVIRONMENT Normal office environment with less frequent exposure to lead, fumes, noise, dirt, hazards, chemicals, extreme heat, and extreme cold.

EEO Statement

Stryten Energy is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

About Statement

Stryten Energy helps solve the world's most pressing energy challenges with a broad range of energy storage solutions across the Essential Power, Motive Power, Transportation, Military and Government sectors. Headquartered in Alpharetta, Georgia, we partner with some of the world's most recognized companies to meet the growing demand for reliable and sustainable energy storage capacity. Stryten powers everything from submarines to subcompacts, microgrids, warehouses, distribution centers, cars, trains and trucks. Our stored energy technologies include advanced lead, lithium and vanadium redox flow batteries, intelligent chargers and energy performance management software that keep people on the move and supply chains running. An industry leader backed by more than a century of expertise, Stryten has The Energy to Challenge the status quo and deliver top-performing energy solutions for today and tomorrow. Learn more at stryten.com.