Customer Service Support Specialist - TS/SCI with Polygraph

Req ID: RQ

Type of Requisition: Regular

Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph

Public Trust/Other Required: None

Job Family: IT Infrastructure and Operations

Skills:

Microsoft Office,Microsoft Windows,Technical Support

Experience:

5 + years of related experience

US Citizenship Required:

Yes

Job Description:

Transform technology into opportunity as a Customer Service Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Customer Service Support Specialist you will help ensure today is safe and tomorrow is smarter. Our work depends on a Customer Service Support Specialist joining our team.

HOW A CUSTOMER SERVICE SUPPORT SPECIALIST WILL MAKE A DIFFERENCE:

• Assess and validate requirements for stand-alone tablets and other IT equipment used for training courses.

• Track hardware devices and software licenses and to be proactive to ensure nothing enters end-of-life status, ensuring devices and licenses have been identified for procure replacement.

• Provide Tier 1 and Tier 2 support to include access administration, desktop support, problem resolution to IT systems and applications, support to classroom IT systems, and to initiate IT hardware and software procurements,

• Provide operations and maintenance support and access administration to an application that resides in a cloud environment to ensure the application runs smoothly and efficiently.

• Track, monitor, and communicate the status on procurements and installations.

• Provide polished skills in customer service while managing customer expectations.

• Track and perform operations and maintenance of stand-alone laptops per security regulations to include updating the anti-virus and patches to the operating system.

• Responsible for moving data between different procured systems, according to security guidelines and procedures.

REQUIRED SKILLS AND DEMONSTRATED EXPERIENCE:

• Demonstrated experience with, but not limited to, MS Office suite, Adobe products to include Captivate and Connect and Skype

• Demonstrated experience with standard operational Windows environment, including but not limited to, desktop hardware, software, peripherals, and web technologies.

• Demonstrated experience with requirements management

• Demonstrated experience in account management including access management of systems and applications and for applications in a cloud environment.

• Effective oral and written communication skills.

• Experience with delegation of duties, knowledge sharing, and cross training in a team environment.

• Ability to identify and initiate process improvements.

• Experience with procurement mechanisms and processes for hardware and software procurement orders.

• Assessing and validating requirements for stand-alone tablets to include operations and maintenance and to keep system security plans up-to-date.

DESIRED SKILLS AND DEMONSTRATEED EXPERIENCE:

• Demonstrated experience with IT security guidelines and policies.

• Experience with procurement mechanisms and processes for hardware and software procurement orders.

• Basic knowledge of Project Management concepts and principles.

• Ability to clearly and accurately explain rules, procedures, and highly complex technical information both orally and written.

• Experience with transferring data between different systems.

WHAT YOU'LL NEED TO SUCCEED:

• Education: Bachelor's degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.

• Required Experience: 3+ years of related

• Security Clearance Level: TS/SCI with Polygraph

• Location: Vienna, VA - On Customer Site

• Hours: M-F 7:00 am-3:00 pm

• U.S. Citizenship Required

GDIT IS YOUR PLACE:

• 401K with company match

• Comprehensive health and wellness packages

• Internal mobility team dedicated to helping you own your career

• Professional growth opportunities including paid education and certifications

• Cutting-edge technology you can learn from

• Rest and recharge with paid vacation and holidays

#GDITEnhanced2025

#OpportunityOwned

#GDITCareers

#WeAreGDIT

#JET

The likely salary range for this position is $104,188 - $140,960. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

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Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans