Customer Service Representative

Job Title

Job Description

Backlog (Accurate Dates) Our Margins by Product Group Customer Inquiries, Complaints & Relationships The Relationships with all Departments Enforcement of Policies and Procedures Monitoring of Workload of the Teams The Pricing Modules

Job Expectations:

• Develop working rapport with our national customer base
• Work strategically with customers, peers, and management
• Review customer requests and provide quotes to match requirements
• Follow up via email and phone to see if quotes have been won or lost
• Receive and enter customer orders
• Coordinate shipping to meet customer expectations
• Work effectively with Production Control, Manufacturing, Purchasing, Engineering, and accounting departments during all phases of quote and order processes.
• Review and resolve customer issues that may arise
• Commitment to daily learning and 100% effort

Qualifications:

• Strong computer skills: with emphasis using Excel and Microsoft Office. Previous experience with ERP systems useful but not required
• Strong organizational skills and attention to detail
• Ability to multitask in a fast-paced environment
• Exceptional oral and written communication skills
• Excellent phone call etiquette
• Aptitude to develop knowledge of all products and services offered
• The ability to read and interpret basic blueprints is desired but not required. Possess some mechanical aptitude Basic math knowledge with some geometrical functions
• College, Community College degree or online classes (certificate) a plus but not required. Enthusiasm, self-confidence and a good attitude

Top Skills Details:

• Data entry, Order entry, Customer service, Order processing, Inventory, Sap, Microsoft office, Clerical, Purchase order, Order fulfillment, Customer service oriented, Rf scanner, Mail sorting, Erp system, Call center, Microsoft excel, Microsoft, Sales support, Erp, Email, Customer support, Logistics, Outlook, Computer skills, Customer service support, Order management, Inbound call, Administration, 10 key, Sales, Administrative support, Detail, Service, Typing, Excel data entry, Administrative assistance, Process orders, Order tracking, Order process, Shipping and receiving, Support, Filing, Purchasing, Inventory management, Transportation

Pay and Benefits:

$22.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type:

This is a fully onsite position in Lodi, CA.

Application Deadline:

This position is anticipated to close on Nov 12, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.