Customer Service Representative

Company : Vaco

Location : Huntington Beach, CA, 92648

Posted Date : 18 November 2025

Job Type : Other

Category : Customer Service

Occupation : Customer Service Representative

Job Details

Order Entry / Customer Service Representative
Schedule: Monday-Friday, 7:30am-4:00pm (onsite)
Location: Huntington Beach, CA
Pay: $26/hr.
Overview:
An exciting and fast-growing e-commerce consumer goods company in Huntington Beach is seeking a proactive and detail-oriented Order Entry / Customer Service Representative . This role is ideal for someone who enjoys working in a dynamic environment, collaborating with warehouse and shipping teams, and ensuring customers receive exceptional service-especially during the busy holiday season.
Key Responsibilities:

Process and manage customer orders through ShipStation and SAGE ERP
Provide responsive customer service via email, phone, and ticketing systems
Track order statuses and shipping details to ensure timely delivery
Collaborate with warehouse and shipping teams to resolve issues quickly
Maintain data and freight rate tracking in Google Sheets and Excel
Support day-to-day warehouse operations as needed

Qualifications:

1+ year of experience in Customer Service or Order Entry , ideally in consumer goods or e-commerce
Experience working onsite with shipping or warehouse teams
Proficiency with ShipStation , SAGE , Google Sheets , and Excel preferred
Tech-minded, SOP-driven, and organized with a strong sense of ownership
Excellent attention to detail and communication skills; confident speaking up to solve problems
Knowledge of freight rates a plus

Additional Details:

Busy season runs November through December
May work occasional Saturdays (with advance notice)
This role offers the chance to be part of a passionate, hands-on team helping a growing e-commerce brand deliver exceptional customer experiences

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan.

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