Customer Service Representative

Welcome to Gallagher – a global leader in insurance, risk management, and consulting services. With a growing team of more than 52,000 professionals worldwide, we empower businesses, communities, and individuals to thrive. At Gallagher, you can build a career whether it’s with our brokerage division, our benefits and HR consulting division, or our corporate team. Experience The Gallagher Way, a culture fueled by shared values and a collective passion for excellence. Join one of our dynamic teams, where you'll play a pivotal role in shaping Gallagher's future and unlocking unparalleled opportunities for both clients and yourself.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Gallagher is looking for Benefits Customer Service Representatives to support our open enrollment season. Our Customer Service Representatives are responsible for taking calls from our members who will need help evaluating their benefit options and you’ll advise them on optimizing their employee benefit use. There is no outbound or cold calling.

There is no license requirement and this is purely a customer service role with no sales, so we are looking for customer-centric individuals who can advise employees to ensure they are choosing the best options available to them.

Please see position details below:

• This is an In-Office position located at 777 N Rainbow Blvd, Las Vegas, NV 89107.There is no hybrid or remote option.
• This is a temporary position paying $18/hr. and will start on 9/29/2025 and will continue through November.
• Upon completion of the assignment, there may be an opportunity to move into other roles within Gallagher.
• Training will be 4 weeks starting 9/29/2025 from 8am – 4:30pm.
• After training, shifts will be between 5am and 6pm PST Monday to Friday, with a possibility of some Saturdays during peak times.

• Our representatives work with members and internal teams, providing exemplary support and assisting with company benefit plan selection as well as eligibility and claims issues.
• You will deliver high-quality client service consistent with Gallagher standards and practices and manage relationships with existing clients.
• Our members will need help evaluating their benefit options, and you'll advise them on optimizing their employee benefit use.
• Collaborate with insurance carriers, providers, and third-party administrators to resolve claim and eligibility concerns for clients.

Required:

• High school diploma
• Minimum of 1 year of customer service experience
• Strong typing and basic computer skills

Preferred:

• Bilingual Spanish
• Call center experience
• The ability to use Microsoft Office Suite
• Benefits exposure

Work Traits:

• Good verbal communication skills
• Maintains a high level of professionalism with clients and establishes a positive rapport with every caller

#LI-MS2

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.