Customer Service Representative

This position follows a hybrid schedule with three (3) in-office days per week. Our office is located at 2 South Cascade Suite 140 Colorado Springs, CO.

Optum CO is seeking a Customer Service Representative to join our team in Colorado Springs, CO Optum is a clinician-led care organization that is changing the way clinicians work and live.

As a member of the Optum Care Delivery team, you'll be an integral part of our vision to make healthcare better for everyone.

At Optum, you'll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. Here, you'll work alongside talented peers in a collaborative environment that is guided by diversity and inclusion while driving towards the Quadruple Aim. We believe you deserve an exceptional career, and will empower you to live your best life at work and at home. Experience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country. Because together, we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be while Caring. Connecting. Growing together.

This position is full-time (40 hours/week) Monday - Friday. Employees are required to work an 8-hour shift during our normal business hours of 8:00am - 5:00pm MST. It may be necessary, given the business need, to work occasional overtime. Our office is located at 2 South Cascade, Suite 140, Colorado Springs, CO 80903

We offer 60-90 days of paid training. Training hours are Monday through Friday, 8:00am-5:00pm MST. Training is conducted on-site.

Primary Responsibilities:

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  Answer 70-80 incoming phone calls per day from customers and identify the type of assistance the customer needs

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  Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems

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  Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues

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  Scheduling appointments for patients - entering and updating demographics

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  Other duties as assigned

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You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

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  High School Diploma / GED OR equivalent work experience

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  Must be 18 years of age OR older

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  1+ years of experience in customer service environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools

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  Experience with computers and Windows based applications, which includes the ability to navigate and learn new and complex computer system applications

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  Ability to work full-time (40 hours/week) Monday - Friday. Employees are required to work an 8-hour shift during our normal business hours of 8:00am - 5:00pm MST. It may be necessary, given the business need, to work occasional overtime. Our office is located at 2 South Cascade, Suite 140, Colorado Springs, CO 80903.

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Preferred Qualifications:

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  1+ years prior health care experience

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  Knowledge of Medical Terminology

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Telecommuting Requirements:

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  Reside within commutable distance to the office at 2 South Cascade Suite 140 Colorado Springs, CO

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  Ability to keep all company sensitive documents secure (if applicable)

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  Required to have a dedicated work area established that is separated from other living areas and provides information privacy.

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  Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

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Soft Skills:

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  Ability to type - average 40 wpm

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  Demonstrated ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate manner

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  Proficient conflict management skills to resolve issues in a stressful situation

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  Ability to troubleshoot IT/Computer issues independently

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*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $16.00 - $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

OptumCareis an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

OptumCare is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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