Veterinary Customer Service Representative- Per Diem, AESC

Client Service Representative, Per-Diem

Welcome to Animal Emergency & Specialty Center (AESC)! We are a 24/7 Emergency & Specialty Veterinary Hospital, located in North Parker. We are currently seeking a qualified Client Service Representatives (CSR) to join our growing team on a per diem basis!  As a CSR, you’ll be the essential connection between our clients, their pets, and the rest of the hospital team. From managing front desk to coordinating vital communications, you’ll play a critical role in ensuring an exceptional experience for clients and their pets. The CSR team supports the hospital from 6am to midnight, 7 days per week, with various shifts and schedules available.

Compensation:

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• $18 - $22 depending on experience
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 Anticipated Schedule:

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• Per Diem
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Primary Responsibilities

Reception Duties:

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  Manage multi-line phone systems: answer calls, gather information, and route messages to the appropriate departments.

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  Schedule appointments and handle check-ins/check-outs for both specialty and emergency visits.

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  Provide compassionate and professional support to clients, including during high-stress or emergent situations.

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  Assist with walk-in euthanasia cases, including discussing cremation options.

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  Process payments, deposits, and invoices using various