Customer Service Representative (Frederickson, WA)

Customer Service Representative

Join LeMay Pierce County, a Waste Connections company in Frederickson, WA, as a Customer Service Representative and embark on a journey with a dynamic organization that values your skills and dedication.

Your schedule will offer a work-life balance with Monday to Friday shifts from 8 am to 5 pm. You'll be fairly rewarded for your contributions, with pay ranging from $19.50 to $22.50 per hour, commensurate with experience and regular wage increases. At Waste Connections, we're committed to providing stable opportunities for motivated individuals to excel. With competitive benefits and ample room for personal growth within our expanding company, you'll thrive in an environment that encourages individual initiative and creativity. Join our winning team and make a difference in your career!

Duties And Responsibilities

• Collaborate with other departments to resolve customer disputes and use operational systems proficiently.
• Conduct customer interviews and accurately record information in the computer system.
• Communicate with customers via phone and in person to process orders for installation, service changes, or discontinuations.
• Complete contract forms, determine service charges, collect deposits, update address records, and issue discontinuation orders.
• Demonstrate proficiency in software applications, including Microsoft Word and Excel.
• Provide services to customers in a manner that fosters positive relationships.
• Engage with customers and Waste Connections staff to address service requirements and resolve issues or complaints.
• Thrive in a fast-paced environment with high call volumes, actively soliciting new or additional service sales.
• Assist with reception desk duties when needed.

Working Conditions And Physical Effort

• Our Customer Service Representatives operate in a comfortable office setting with cleanliness, ventilation, and ample lighting. Each representative typically has their own workstation or cubicle, furnished with a telephone, headset, and computer.
• While the customer service call areas may be noisy, the role demands efficiency and attentiveness, often with minimal breaks between calls, to ensure top-notch service. Some calls undergo evaluation to maintain quality standards. Additionally, the nature of the job involves extended periods of sitting, typing, and computer use.

Minimum Job Requirements

• Proficiency in reading, writing, comprehension, and communication in English is essential. While a high school diploma or equivalent is preferred, it's not mandatory.
• Candidates should possess at least 2 years of prior experience in customer service roles.
• Familiarity with MS Word, Excel, and Email is advantageous, and proficiency in typing and 10-key skills is required.
• Strong organizational and communication skills are a must.
• Candidates should demonstrate problem-solving abilities, including data gathering, information compilation, and report preparation.
• Safety Sensitive: No

To be considered for any of our current openings you must complete an application at www.wasteconnections.com. Application information and additional instructions can be found once you select your position of interest. We offer excellent benefits including: medical, dental, vision, flexible spending account, long term & short term disability, life insurance, 401K retirement and unlimited opportunities to "Connect with Your Future". A link to our benefits overview can be found here: https://careers.wasteconnections.com/us/en/benefits. Waste Connections is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.