Client Service Representative

Pacific Northwest Pet Er & Specialty Center

Pacific Northwest Pet ER & Specialty Center is a 24/7 emergency and specialty hospital located in Vancouver, WA, just outside Portland, OR.

We offer advanced veterinary technology, including MRI, CT, and more, in a supportive work environment focused on wellness and mental health.

Benefits include competitive compensation, staff pet discounts, continuing education, health insurance, 401k, and a $2/hr pay differential for Client Services Representatives working between 6 p.m. and 6 a.m.

Enjoy working in a modern space, complete with an employee garden!

Primary Responsibilities:

• Manage the front desk by greeting clients, checking patients in/out, admitting patients to the hospital, scheduling recheck appointments, and signing in visitors and vendors.
• Perform administrative duties such as printing documents, records, schedules, pulling charts, filing, emailing records, and distributing mail.
• Answer phones promptly professionally and pleasantly.
• Actively listens, communicates, and assists with all client needs
• Appropriately triage all emergency phone calls and emergency cases upon entry to the hospital
• Oversees the clinic flow
• Collect deposit payments from clients. Process admission and transfer paperwork for hospitalized patients and pets being admitted to the hospital. Discuss payment options with clients.
• Take accurate messages and direct callers to the appropriate department liaison.
• Assist management of patient referral records by regularly checking email, referral requests link, and faxes. Correctly download records to the appropriate patient electronic record.
• Assist with explanation and completion of euthanasia paperwork and send sympathy cards.
• Maintain cleanliness of the front desk and file room area. Stock supplies and note any items that need ordering by entering them into the inventory request list.
• Stock and clean the client's coffee/snack bar.
• All employees will be scheduled and expected to work rotating holiday shifts.
• Clear understanding and enforcement of OSHA regulations and hospital safety.
• All employees are required to participate in the on-call rotation as needed. Shifts are subject to revisions and changes at the discretion of the hospital.
• Perform other duties as needed.

Compensation: This position has an initial hiring range of $18.00 to $24.00 per hour based on skillset and experience. We offer a competitive shift differential for team members working the hours of 6pm to 6 am at $2.00 per hour on top of base pay, along with an additional $2.00 per hour shift differential for team members working on the weekend. We offer competitive benefits, including continuing education, staff pet discounts, incentives for professional development, health insurance, and 401k.

Qualifications:

• High School Diploma or equivalent required.
• At least 2 years working within a customer service environment required.
• 1-2 years of veterinary or medical experience required.
• Must be computer literate; basic computer skills with the ability to navigate new software.
• Excellent communication skills.
• Highly skilled at multitasking accurately and pleasantly with a high volume of calls and tasks.
• Must be flexible and able to adapt to new situations, responding quickly and respectfully to requests for assistance
• Ability to work well within a team environment.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions. Pacific Northwest Pet ER & Specialty Center provides equal employment opportunities (EEO) and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Pacific Northwest Pet ER & Specialty Center complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall transfer, leaves of absence, compensation and training.

This position requires repetitive motion, which includes periods of sitting/standing, bending/stooping, kneeling, balance, and lifting up to 50 pounds.