Customer Service Representative - Bilingual Spanish, Healthcare - New Hire Bonus

Company : Maximus

Location : Riverview, FL, 33569

Posted Date : 15 September 2025

Job Type : Full Time

Category : Customer Service

Occupation : Customer Service Representative

Job Details

General information

Job Posting Title

Customer Service Representative - Bilingual Spanish, Healthcare

Date

Wednesday, August 27, 2025

City

Riverview

State

Country

United States

Working time

Full-time

Description & Requirements

Hiring Event!

Customer Service Representatives – Bilingual Spanish

5701 E Hillsborough Ave Ste 1300, Tampa, FL 33610

Friday, September 19th

10 a.m. – 2 p.m.

Confirm your interest!

YouTube Video

Location: On-site in Riverview or Tampa, FL

Hourly Base Pay: $17.17 plus $2,700+ in potential bonuses!

Schedule: Limited-Service Full-Time schedules available; the hours, schedule, and targeted start date are discussed with recruiter

Night shifts are highly desirable! We offer a 10% shift differential for any hours worked between 7 p.m. and 10 p.m.

Make a Real Difference Every Day and Empower Communities Through Bilingual Customer Care.

Join Maximus as a Bilingual (English/ Spanish) Customer Service Representatives and take the first step toward a rewarding career that combines professional growth with purpose. You’ll play a vital role in helping individuals access essential healthcare services—while gaining valuable, real-world experience along the way.

Whether you prefer a traditional weekday schedule or need weekend flexibility, Maximus has options for you. Our Tampa (Netpark) site is open Monday - Friday, 8 a.m. - 10 p.m. while our Riverview location operates Monday – Sunday, 6 a.m. - 10 p.m.

Pay and Benefits

At Maximus, we believe in the power of teamwork and mutual success. Our benefits reflect this philosophy by supporting your physical health, financial wellbeing, and work/life balance, ensuring you're equipped for all the moments that matter.

- Competitive Compensation:

o Base rate $17.17/hr + 10% shift differential for evening shifts

o $2,700+ in bonus opportunities, including training completion, referrals and more*

- Tuition Reimbursement - Invest in your ongoing education and development

- Work/Life Balance Support: Flexible scheduling options!

- Comprehensive Insurance Coverage: Company paid, base employee Medical Coverage

- Future Planning: 401k with company match

- Paid Time Off Package: Paid accrued Sick Leave, PTO, and 11 paid holidays

- Maximus Wellness Support: Employee Assistance Program (EAP), Employee Wellness, and Discount Programs

- Professional Development Opportunities: A supportive environment with career development and promotional opportunities

- Meaningful Work with Impact: No cold calling, sales, or collection calls!

*Eligibility requirements apply, ask your recruiter for more details

Essential Duties and Responsibilities:

- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).

- Calls are basic and routine.

- Uses computerized system for tracking, information gathering, and/or troubleshooting.

- Provides feedback when needed, provide input on call trends, processes, procedures, and training.

- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.

- Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses

- Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules

- Utilize standard technology such as telephone, e-mail, and web browser to perform job duties

- Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing

- Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller

- Refer calls as required to CSR Lead

- Maintain up-to-date knowledge of client regulations and policies

- Report problems that occur via the online system so they can be addressed by the appropriate parties

Minimum Requirements

- High School diploma or equivalent with 6 months of customer service experience.

- Must be fluent in English and specified secondary language.

- Ability to work within established turnaround times

- Must have excellent interpersonal skills and the ability to organize simultaneous tasks

- Ability to work as a member of a team

- Must participate and certify in internal CCO training to begin this role.

- Medicare will be expected to participate in and certify in internal Tier I Claims Part A, Claims Part B, and Claims DME training at a later date to complete your Tier I training for this role.

- May be required to work overtime and scheduled holidays.

- Working on-site at our office location is a key requirement for this position. Being physically present at the worksite is essential for effective collaboration, communication, and supervision. Applicants must be able to perform their duties on-site and meet attendance requirements. Remote or at-home work options are not available for this role until completion of at least one year of employment with above-average performance, based on specified program criteria and at the company's discretion.

#CCORiverview #maxPriority #HotJobs0902LI #HotJobs0902FB #HotJobs0902X #HotJobs0902TH #TrendingJobs #HotJobs0909LI #HotJobs0909FB #HotJobs0909X #HotJobs0909TH #CCOallreqs

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Minimum Salary

17.17

Maximum Salary

17.17

Recently Posted Jobs

Travel Physical Therapist (PT) - $2,371 to $2,598 per week in Clearlake, CA

AlliedTravelCareers

Clearlake, CA

Cook-overnights

IHOP

Albany, NY

PT RN or LPN - IMMEDIATE OPENINGS

Franciscan Ministries

West Lafayette, IN

Registered Nurse (RN) in Women's Health Services

Meadowview Regional Medical Center

Aberdeen, OH

Certified Health Provider

Anchor Health Homecare Services Inc

Staten Island, NY

Facilities Plumber - Richmond, VA

Crothall Healthcare

Richmond, VA

Assistant Casino Shift Manager

Landry's

Stateline, NV

Senior - Home Health Physical Therapist - $97K+ per year

LHC Group, Inc.

Panama City, FL

Travel Registered Respiratory Therapist (RRT) – Respiratory & Neuro Diagnostics - $2,189 per week

Access Healthcare

Rochester, NY

Travel CT Technologist - $2,191 per week

American Traveler

Plantation, FL

Other Jobs You May Like

Building Custodian

Company : J.B. Hunt

Location : Jacksonville, FL

Licensed Gold Customer Service Representative

Company : Liberty Mutual Insurance

Location : Winter Park, FL

Sr. Customer Service Representative

Company : Genuine Parts Company

Location : Plant City, FL

Customer Service Manager

Company : Hand and Stone Massage and Facial Spa

Location : Palm Coast, FL

Cashier

Company : Popeyes

Location : Pembroke Pines, FL

Call Center Representative -Pharmacy Technician (Onsite)

Company : Walgreens

Location : Orlando, FL

Cashier Team Leader

Company : Ulta Beauty

Location : Port St Lucie, FL

Pizza Hut Cashier II

Company : TravelCenters of America

Location : Kissimmee, FL

Part-Time Liquor Cashier

Company : Sam's Club

Location : St Petersburg, FL

Customer Service Representative - $13.50/hr - Jacksonville (EG)

Company : Solera

Location : Jacksonville, FL