JobsUSACustomer Service Rep - Spanish Required
Company : Wintrust Financial
Location : Northbrook, IL, 60062
Posted Date : 15 September 2025
Job Type : Other
Category : Customer Service
Occupation : Customer Service
Job Details
As one of the largest premium finance companies in the country, FIRST Insurance Funding provides full premium finance services, plus additional services built specifically for agencies. We pride ourselves on the variety of incentive programs, services, and technology we offer. This not only helps grow the agents, brokers, and companies we partner with, but also helps them better serve their clients. FIRST Insurance Funding is a subsidiary of Wintrust, a financial services company with more than $66 billion in assets.
Why join us?
An award-winning culture! We are rated a Top Workplace by the Chicago Tribune (past 10 years) and Employee Recommended award by the Globe & Mail (past 6 years)
Competitive pay and discretionary or incentive bonus eligible
Comprehensive benefit package including medical, dental, vision, life, a 401k plan with a generous company match and tuition reimbursement to name a few
Family-friendly work hours
With 175+ community bank locations, we offer opportunities to grow and develop in your career
Promote from within culture
Why join this team?
We have a culture that encourages an entrepreneurial spirit
We offer multiple opportunities for development and upward mobility
What Youll Do
As a Customer Service Representative, you will be responsible for answering incoming calls/web chats and assisting customers by providing information or resolving issues.
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Researching and analyzing transactions and other account issues.
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Entering or modifying Check-By-Phone payments
Qualifications
1+ years customer service experience - ability to work 10:00am to 7:00pm shift
Bilingual Spanish required
Prior call center or finance experience is preferred
High school diploma or equivalent, some college preferred
Basic computer skills, PC, Microsoft Word/Excel & Internet
Excellent interpersonal skills and the ability to effectively interact with people of all skill levels and diverse backgrounds
Benefits
Medical Insurance Dental Vision Life insurance Accidental death and dismemberment Short-term and long term Disability Insurance Parental Leave Employee Assistance Program (EAP) Traditional and Roth 401(k) with company match Flexible Spending Account (FSA) Employee Stock Purchase Plan at 5% discount Critical Illness Insurance Accident Insurance Transportation and Commuting Benefits Banking Benefits Pet Insurance
Compensation
The estimated hourly rate for this role is $17.30-$22.60 along with eligibility to earn an annual bonus and differential pay of $1.00 per hour while assigned the Spanish queue. Actual pay rate may vary based on several factors, such as a candidates qualifications, skills and experience.
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From our first day in business, Wintrust has been proud to serve a variety of unique communities and people from all walks of life. To build a company that reflects the communities we serve, we believe that fostering a unique and inclusive workplace where everyone feels valued and empowered to succeed will support our ongoing success. Wintrust Financial Corporation, including community banking and financial services subsidiaries, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.
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