Customer Quality Engineer

Trillium has an immediate opening for a Customer Quality Engineer in Fort Mill!
This Direct-Hire opportunity is seeking a Customer Quality Engineer for its Fort Mill, SC facility to lead customer-facing quality initiatives and ensure high satisfaction through effective root cause analysis, corrective actions, and continuous improvement. This is a full-time, on-site role acting as the primary liaison for customer quality concerns, overseeing RMA and RCCA processes, along with managing outgoing product audits, and driving cross-functional resolution of systemic issues. The engineer will supervise a small team, analyze warranty and inspection data, and present customer-facing reports while fostering a culture of quality and responsiveness.
Responsibilities also include developing and delivering quality initiatives, coaching team members, and managing customer quality projects that align with corporate quality goals.
If you have outstanding communication and leadership skills, and can confidently engage with high profile customers, then we encourage you to APPLY NOW!
Key Responsibilities:
-Lead customer-facing quality initiatives and manage RMA and RCCA processes
-Oversee outgoing product audits and ensure effective resolution of systemic issues
-Supervise a small quality team and analyze warranty and inspection data
-Present customer-facing reports and foster a culture of quality and responsiveness
Collaborate cross-functionally to resolve customer quality concerns
Schedule is 1st Shift / Monday - Friday. Annual salary is $80,000 - $105,000 DOE. Apply now!
-Engineering background (Bachelor’s degree in Engineering, Quality, or related field)
-Proven change agent with strong leadership and customer-facing experience
-Hands-on, “boots-on-the-floor” personality engaged in operations and quality investigations
-Minimum 2+ years in customer quality or CX roles in fast-paced, automated manufacturing
-Minimum 1+ year in a supervisory or leadership role
-Certified Quality Engineer, Green Belt or higher, and Certified Lead Auditor required
-Proficient in SPC, Minitab, Excel, and experienced with QMS (ISO 9001), FMEA, CAPA, and inspection systems
-Experience in solar/PV manufacturing strongly preferred
Trillium has been recruiting and placing professionals for over 30 years. From Fortune 100 companies to small businesses, our philosophy remains the same: to achieve excellence by providing quality employees and an uncompromising level of service. We believe in honesty, integrity, and a simple philosophy of providing value to our customers and our employees. We strive to be unsurpassed in the recruitment and placement of quality and skilled professionals. Trillium is an Equal Opportunity Employer.