Cupid Application Analyst I

Job Title: Cupid Application Analyst I

Location: SBC Corporation

Department Name: IT&S Cardiology Services

Req #:

Status: Salaried

Shift: Day

Pay Range: $83,156.00 - $117,458.00 per year

Pay Transparency:

The above reflects the anticipated annual salary range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Overview:

The Application Analyst is primarily responsible for supporting the design and build of the designated Electronic Medical Record (EMR) application, Epic Cupid.

They are primarily responsible for the overall build of the workflows, system configurations, change documentation and support of operations for the application.

They are self-starters and will work with Application resources and Manager.

The Cupid Application Analyst is responsible for the installation, upgrades and the configuration of the application.

The Cupid Application Analyst assists in the coordination of end-user support activities.

The Cupid Application Analyst creates the test scripts for the application, executes the test scripts, and documents all test outcomes, including troubleshooting and support these activities apply to implementation, upgrade, and maintenance initiatives.

The Cupid Application Analyst is responsible for addressing basic user or build issues, recommending mitigation plans and escalating more complex issues.

The Application Analyst also provides on-call support for the application through go-live and beyond.

Job-Specific Requirements/Responsibilities

The Cupid Application Analyst 1 is the primary support for the Application Cupid In addition to the duties discussed in the Role Description, the Analyst is responsible for the following:

1. Executing Application Design and Build:

• Designing and building the related application
• Working with Operations, alongside members of their application team, to optimize the design of the application s capabilities and workflows
• Utilizes external resources for best practice builds and solutions
• Performing a thorough review of all Foundation Build and operational requested content and workflows for application
• Participating in unit, application, and integrated testing for implementation, upgrade, and enhancement system functionality
• Building data fields, screens, templates, and customer-defined functionality, as required
• Reviewing the proposed training curriculum alongside members of their application team
• Following build standards and maintaining synchronization between environments in collaboration with environment team

2. Cupid Application Support :

• Providing go-live support for customers on new applications, including functionality
• Providing on-call support for application through go-live and post go-live
• Representing application in Integrated Area Workgroups
• Supporting continuous documentation of system modifications and updates

3. Documentation and Communication:

• Maintaining continued ticket communication with customers ongoing and with closing incident, catalog and enhancement tickets Must include details in ticket resolution/closing
• Contacting the customer regarding ticket resolution if resolved or unable to fill request
• Logging decisions and issues/risks in tracker during build as well as, Orion and Nova for upgrades and projects
• Supporting application governance needs, including development of business case for decisions
• Maintaining version control of workflows, issues/risks log, and decisions tracker
• Supervising basic issues and roadblocks, escalating issues as needed
• Communicating with higher level analysts and supervisors to determine necessary escalations

4. Project Management:

• Recommending areas for process improvement
• Assisting with development of future state materials
• Following the process for identification, tracking, resolution, and closure of all issues
• Following the change control process and any required changes
• Developing test scripts for new systems, complying with version upgrades and system modifications

Qualifications

Licenses and Certifications:

• Minimum: Obtaining applicable EPIC Cupid certification is an expectation of the role as applicable; 0-2 years preferred experience
• Applicant is expected to maintain certification as current by completing New Version Training NVT, as applicable
• For certain clinical applications, clinical licensure is preferred and may be required as specified in Job Aid

Interested in learning more about our IT&S team? Check out this video from our leadership team!

Benefits and Perks:

At RWJBarnabas Health, our employees are at the heart of everything we do. Driven by our Total Wellbeing promise, our market-competitive offerings include comprehensive benefits and resources to support our employees' physical, emotional, financial, personal, career, and community wellbeing. These benefits and resources include, but are not limited to:

Paid Time Off including Vacation, Holidays, and Sick Time
Retirement Plans
Medical and Prescription Drug Insurance
Dental and Vision Insurance
Disability and Life Insurance
Paid Parental Leave
Tuition Reimbursement
Student Loan Planning Support
Flexible Spending Accounts
Wellness Programs
Voluntary Benefits (e.g., Pet Insurance)
Community and Volunteer Opportunities
Discounts Through our Partners such as NJ Devils, NJ PAC, and Verizon
....and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey-whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer
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At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

RWJBarnabas Health is an Equal Opportunity Employer