Crisis Support Worker, Youth Mobile Crisis, FSW

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Provides a short-term clinical crisis intervention service that is a mobile and/or on-site, face-to-face therapeutic response to a youth experiencing a behavioral health crisis. Works as part of an interdisciplinary team to identify, assess, stabilize and treat the youth and their family with the goal of reducing imminent risk and increasing coping skills and functioning. Works to link the youth and their family to the lowest level of care, preferably resources in their home community. Assists the youth and family in engaging and actively participate in the crisis intervention. Employs in-depth knowledge of community resources and services to guide clients and acts as a bridge between families, agencies, and community resources.

Major Responsibilities

1. Provides support and guidance to youth and families experiencing crisis.

2. Assists in the development of risk management/safety plan.

3. Refers youth and families to support services.

4. Acts as a bridge between families, agencies and community supports.

5. Assures families full involvement in crisis intervention services including team's adherence to "family voice and choice".

6. Actively participates in the multi-disciplinary team meetings and case discussions.

7. Recognizes and seeks consultations as needed.

8. Develops a training plan to enhance ongoing growth.

9. Provides consultation and direction to program team in the provision of services that are consistent with "wraparound principles".

10. Provides consultation with ESP staff regarding work with youth and families.

11. Develops ongoing family support resources.

12. Participates in YMCIS evaluation and development of protocols policies and procedures.

Standard Staffing Level Responsibilities:

1. Complies with established departmental policies, procedures, and objectives.

2. Attends variety of meetings, conferences, seminars as required or directed.

3. Demonstrates use of Quality Improvement in daily operations.

4. Complies with all health and safety regulations and requirements.

5. Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients, and visitors.

6. Maintains, regular, reliable, and predictable attendance.

7. Performs other similar and related duties as required or directed.

All responsibilities are essential job functions.

Position Qualifications

License/Certification/Education

Required:

1. Bachelor's degree in psychology, counseling, or social work.

2. Must be able to pass a CORI background check.

3. Current valid US-issued driver's license and driving is a requirement.

Preferred:

N/A

Experience/Skills

Required:

One year of psychology, counseling, social work, or related experience.

Preferred:

N/A

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Physical Demands and Environmental Conditions

1. Must be able to move about the space periodically during the shift.

2. Must be able to hear, understand, and distinguish speech and/or other sounds (e.g., machinery alarms, medicals codes or alarms).

3. Must be able to stoop, crouch, kneel or crawl for various reasons.

4. Must be able to work weekends and evening hours.

The characteristics above are representative of those encountered while performing the essential functions of the position. Reasonable accommodations may be made if necessary in order to perform the essential functions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We're striving to make respect a part of everything we do at UMass Memorial Health for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.