Corporate Customer Quality Program Manager

Corporate Customer Quality Program Manager

Trillium is seeking a Corporate Customer Quality Program Manager in Burlington!

This Direct-Hire opportunity is seeking a Corporate Customer Quality Program Manager to lead its enterprise-wide customer quality strategy, driving product safety, satisfaction, and reduced RMAs across multiple sites. This high-impact, full-time role will split time 50/50 between the Burlington, WA and Fort Mill, SC facilities, with a preference for the candidate to start in Washington and transition to South Carolina within 612 months. The company is flexible on timing, as this individual will play a pivotal role in customer interaction and must bring an executive presence to represent the company with key clients and stakeholders.

Responsibilities also include leading the development of the Customer Experience & Quality (SCE&Q) program, standardizing best practices across sites, and collaborating with Sales, Engineering, and Operations to elevate customer satisfaction and product reliability.

If you have outstanding communication and leadership skills, and can mentor and manage cross-functional teams, then we encourage you to APPLY NOW!

Key Responsibilities:

• Lead enterprise-wide customer quality strategy and drive product safety and satisfaction
• Develop and standardize the Customer Experience & Quality (SCE&Q) program across multiple sites
• Collaborate with Sales, Engineering, and Operations to improve customer satisfaction and product reliability
• Represent the company with executive presence in key customer interactions and stakeholder engagements
• Manage large-scale, cross-functional projects to reduce RMAs and improve quality

Schedule is split time 50/50 between Burlington, WA and Fort Mill, SC, with flexible timing for transition. Annual salary is $110,000 $125,000 DOE.

Required Qualifications:

• Engineering background (Bachelor's degree or equivalent experience)
• Proven change agent with strong leadership and customer-facing experience
• Hands-on, "boots-on-the-floor" personality engaged in operations and customer quality processes
• Minimum 7 years in quality or customer service roles, with 5 years in quality management or engineering
• Minimum 3 years managing large-scale, cross-functional projects
• Certified Quality Engineer (CQE) and Certified Internal Auditor
• Experience with field failures, root cause analysis (RCA), and corrective actions
• Strong analytical, facilitation, and communication skills with ability to influence across departments and sites
• Experience in solar/PV manufacturing preferred
• Lean Six Sigma Green Belt or Black Belt preferred: Lean Master or Expert also acceptable

Trillium has been recruiting and placing professionals for over 30 years. From Fortune 100 companies to small businesses, our philosophy remains the same: to achieve excellence by providing quality employees and an uncompromising level of service. We believe in honesty, integrity, and a simple philosophy of providing value to our customers and our employees. We strive to be unsurpassed in the recruitment and placement of quality and skilled professionals. Trillium is an Equal Opportunity Employer.

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for the employers and the California Fair Chance Act.

By applying to this job, you agree to receive electronic communications including SMS text and email regarding future opportunities, referral bonus incentives, and other promotions from Trillium. You may opt out at any time from future communications by responding STOP to any electronic communication. You may view our full privacy policy at https://trilliumstaffing.com/jobs/privacy/.

Trillium offers a comprehensive benefit package that includes the ability to participate in health insurance and retirement plans, paid holidays, state required leave, and vacation days, if applicable. Trillium's offerings are dependent on the state in which the assignment is located, length of time worked, and may change depending on assignment. Benefit packages for direct hire placements vary based on the client company.