Convention Services Manager

Property
About Us
Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
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Location Description
Welcome to the InterContinental Bellevue at The Avenue, a sophisticated addition to Pyramid Global Hospitality. Situated in the heart of Avenue Bellevue-a premier lifestyle destination with exclusive shopping, dining, and luxury living-this property features 208 stylish guest rooms and 11,756 sq. ft. of refined meeting and event spaces, including a stunning 900 sq. ft. outdoor terrace with natural light and city views.
At the InterContinental Bellevue, we embrace a culture that values people, growth, and genuine service. Whether you're looking to advance in guest services, food and beverage, or event management, joining our team means working in a dynamic environment focused on both personal and professional development. Here, you'll enjoy the support of a committed team and the opportunities to make a lasting impact in a luxury setting that embodies the best of Bellevue. Explore your future with us at InterContinental Bellevue at The Avenue.
At Pyramid Global Hospitality, we believe in putting our People First . Our "Better Together" culture is built on practices, policies, and programs that support our associates in achieving success both at work and at home.
For Full-Time Associates, we offer:

• Medical, Dental, Vision, Disability, & Life Insurance
• 401(k) Plan
• Paid Time Off: 2.15 hours for every 40 hours worked (14 days)
• 7 Paid Holidays and 2 Personal Days

For Part-Time Associates, we offer:

• 401(k) Plan
• Sick Time: Accrue 1 hour for every 30 hours worked

Join us and experience a workplace that values your success, health, and happiness-every step of the way. Overview
The Convention Services Manager is responsible for coordinating and executing conventions and large-scale events from initial planning through final delivery. This role emphasizes scheduling, logistics, client communication, and cross-departmental coordination rather than direct sales. Reporting to the Director of Catering, the Convention Services Manager ensures seamless event operations and an exceptional client experience while upholding brand standards.
Every day is different, but you'll mostly:

• Coordinate all aspects of convention or event planning, from initial consultation to final execution.
• Communicate effectively with clients to understand their event needs and provide recommendations.
• Develop detailed proposals, contracts, and event schedules. Review and finalize banquet event orders.
• Liaise with internal departments (catering, banquet operations, AV, front office, housekeeping, security) to confirm readiness and flawless execution of all functions.
• Oversee logistical details including room setups, transportation, parking, and compliance with legal and safety regulations.
• Conduct on-site support during events, including evenings and weekends when required, serving as the client's main point of contact.
• Monitor event budgets and track expenditures to ensure profitability and efficiency.
• Maintain strong vendor relationships (e.g., caterers, florists, rental companies) to ensure quality and cost-effective service delivery.
• Ensure attention to detail in all planning aspects, proactively identifying potential challenges and implementing solutions.
• Complete all required sales reports for the Director of Sales and Marketing and the Revenue Manager.
• Respond to all inquiries with a sense of urgency, providing timely and professional communication to both clients and internal stakeholders.
• Perform other duties as assigned, supporting the catering and convention services team as needed.
• Always maintain Pyramid Global Hospitality and IHG brand standards.

Qualifications
What we need from you:

• Proficiency with Delphi (required) and experience with Opera HMS a plus.
• Prior experience in the field of hospitality is preferred but not required
• Ability to work effectively under time constraints and deadlines.
• Command of the English language both written and verbal.

Compensation for this position: $78,000-$82,000/annual plus bonus incentive Compensation Range
The compensation for this position is $78,000.00/Yr. - $82,000.00/Yr. based on qualifications and experience.