Controlled Substance Compliance Implementation Manager

Responsible to manage key projects, rollout new initiatives and implement new and existing Controlled Substance Compliance Program (CSCP) plans. Work in collaboration with CSCP subject matter experts to develop implementation strategy, execute the plan, and monitor program/initiative implementation. Create effective learning solutions for associates designed to meet compliance needs and produce measurable results. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.Minimum

• Bachelor's Degree or 4+ years of relevant experience inside or outside of Kroger
• 3+ years experience with regulatory environment and laws in their areas of responsibility
• Ability to handle multiple projects and respond to changing business priorities
• Strong follow-up, accountability, and attention to detail
• Proficient in Microsoft Office
• Ability to maintain communication throughout the division and enterprise
• Ability to work both independently and as part of a team
• Ability to respond to changing business priorities
• Self-directed, ability to execute projects with minimal supervision
• Excellent project management skills with the ability to effectively meet deadlines
• Excellent oral/written communication skills

• 2+ years of healthcare-related experience
• Any data/business/process analyst experience
• Certified Pharmacy Technician or other relevant healthcare certification
• Certification in process improvement or project management
• Lean Six Sigma Certification

• Understand federal, state, and other applicable laws and regulations as it relates to controlled substances
• Interpret laws and regulations to determine their potential impact on business programs with guidance from Subject Matter Experts (SMEs)
• Manage the rollout of new initiatives, serving as a liaison between SMEs, relevant corporate teams, and division/store teams for training initiatives
• Manage projects in partnership with SMEs and departmental leaders
• Draft policies and related documentation with oversight and communicate requirements as appropriate
• Create training documents and implement associate training with oversight from the SME
• Collaborate with SME and training team to design and develop interactive learning solutions for division and store associates
• Design and perform evaluation methods to measure results of training
• Respond to requests from agencies and resolve issues with oversight from SMEs
• Communicate assigned tasks and timelines and deliver consistent project updates to various contributors and stakeholders about strategy, adjustments, and progress
• Identify risks/barriers to project implementation, necessary deliverables, and appropriate timelines
• Assist in identifying opportunities to improve execution by analyzing reports/systems
• Guide the facilitation of working sessions to identify areas of opportunity and develop current and future state processes for team initiatives
• Ensure solutions are instructionally sound and adhere to quality standards, policies, and procedures
• Maintain records to meet regulatory compliance requirements
• Travel independently up to 25% to divisions and stores to oversee the implementation and follow up of new and enhanced processes/programs
• Ability to work cooperatively in high paced and sometimes stressful environment
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
• Ability to act with honesty and integrity regarding customer and business information
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
• Must be able to perform the essential job functions of this position with or without reasonable accommodation