Contract Manager /Program Manager

Job Responsibilities And Qualifications

Responsibilities

Leads all aspects of Service delivery for the applicable SOW, including mobilizing all appropriate Contractor resources to respond to Incidents that are Severity Level 1, crises and disasters; coordinating all third party operations and maintenance activities and having a complete understanding of the SLAs; and monitoring and reporting Contractor's performance of Services

Participates in all status updates and acts as the delivery authority.

Owns Risk Management action items, including assessing, planning, and executing mitigation strategies as needed.

Identifies opportunities to improve Service delivery to FDIC, including by identifying and promoting continuous improvement activities to improve the Services and/or reduce FDIC costs; and leading Contractor Personnel in the identification, development and analysis of trends in Service delivery, capacity utilization and infrastructure performance.

Identifies and deploys (with FDIC Approval) new and innovative Services that drive business value; retire (with FDIC Approval) Services that are not adding value.

Manages all activities of SOW operations including, by tracking and managing activities across all parties within the SOW; serving as a technical advisor for complex FDIC decisions and issues; and managing test lab activities and the evaluation of new Configurations, Patches, Upgrades, and Image modifications, as applicable, to the Services.

Acts as subject matter expert for decisions under the applicable SOW including, maintains a detailed expertise of Device platforms deployed, including Device and Software Configurations; maintains a detailed expertise of Device encryption and security assurance technologies; and advises on technology innovations, security threats and other industry trends.

Leads the technical components of the operation and Maintenance of the Contractor Systems including, maintains an expertise of the Software and Device technologies supporting the Contractor Systems; maintains a detailed understanding of the workflow for Contractor Systems; and manages the technical Interfaces between Contractor Systems and FDIC Systems.

Ensures appropriate responses to all Incidents including mobilizes all appropriate Contractor resources to respond to Incidents that are Severity Level 1, crises and disasters; confirms communication events (creation of IRB, initial Incident Responses and ongoing communications); and coordinates Root Cause Analyses when needed.

Handle all invoicing, budgeting and financial-related issues.

Required Qualifications

BA/BS in Computer Science or related field or an equivalent combination of education and/or experience.

At least fifteen years of infrastructure Support experience.

At least four years of experience supervising projects or project teams.

In-depth experience in the implementation and customization of the Contractor Tools formal education and certifications preferred.

Demonstrable experience in the development and implementation of client-specific work flow processes.

Demonstrable experience in the development and implementation of client-specific change management processes.

Advanced proficiency in analytical, project planning, negotiations, interpersonal and communication skills (verbal and written).

Overview

We are seeking Contract Manager/Program Manager to join our team supporting the Federal Deposit Insurance Corporation (FDIC) in Arlington, VA. The Contract Manager/Program Manager will serve as a key point of contact for the client responsible for executing Task Order requests and managing program delivery, and act as a liaison between the client and support services.

The mission of FDIC's Chief Information Officer Organization (CIOO) is to provide scalable, efficient technology that enables continuous access to data securely. In support of this mission, FDIC established ServiceNow as an enterprise platform in 2016 and has since implemented six product suites across the ServiceNow platform. The use of cloud platforms like ServiceNow is a key component of the FDIC's ongoing IT Modernization Program, which emphasizes accelerated cloud adoption to support mission needs. The IT Modernization Program is intended to align the FDIC's IT program with key Federal priorities, including the Federal Cloud Smart Strategy.

TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. "Technology moving at the speed of thought" embodies these principles the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.

We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.

Additional Job Information

Work Environment And Physical Demands

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Location: Arlington, VA

Type of environment: Varies

Noise level: Low

Work schedule: Schedule is day shift Monday Friday. May be requested to work evenings and weekends to meet program and contract needs.

Amount of Travel: Less than 10%

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Work Authorization/Security Clearance

Citizenship: US Citizen

Clearance requirement: ability to receive a Public Trust clearance

Other Information

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment.

Equal Employment Opportunity

In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as "protected status"). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.

TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact hr@teksynap.com for assistance.