Contact Center AI Developer

Contact Center Ai Developer

We're seeking a forward-thinking Contact Center AI Developer to design and deliver intelligent customer experience solutions using Google Cloud technologies. In this role, you'll build and integrate cutting-edge contact center workflows powered by Google CCAI, Dialogflow, and Generative AI. You'll collaborate with cross-functional teams to develop scalable, secure, and high-performing systems that transform how businesses engage with their customers. If you're passionate about conversational AI, cloud innovation, and building impactful solutions, we'd love to meet you.

In this role, you will:

• Design and implement contact center solutions using Google CCAI and Google CES.
• Develop and integrate GCP services such as Cloud Functions, Firestore, Vertex AI, and Cloud Storage.
• Build intelligent workflows leveraging Agentic AI, Generative AI, and Large Language Models (LLMs).
• Collaborate with stakeholders to gather requirements and deliver high-quality solutions.
• Write clean, efficient, and testable code using Python.
• Ensure solutions meet performance, scalability, and security standards.
• Participate in Agile ceremonies, code reviews, and mentoring activities.
• Contribute to continuous improvement and innovation within the team.

Work model:

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role's business requirements, this is a hybrid position requiring 3 days a week in a Cognizant or client office in Plano, TX or Basking Ridge, NJ. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

What you need to have to be considered:

• Up to 5 years of software development experience, including hands-on work with Google Contact Center AI (CCAI), Google CES, and GCP services.
• Strong proficiency in Python programming.
• Experience with:
• Google Dialogflow (CX and ES)
• Google Cloud Platform (Cloud Functions, Firestore, Vertex AI, Cloud Storage)
• LangGraph, LangChain, and LLMs
• Agentic AI and Generative AI
• Model Context Protocol (MCP)
• Experience with custom integrations with CRM systems such as Salesforce, ServiceNow.
• Ability to quickly learn and adopt new GCP services.
• Solid understanding of Google Cloud architecture and best practices.
• Exposure to contact center development and integration.
• Familiarity with Agile development and DevOps practices.
• Strong communication and problem-solving skills.

This will help you stand out:

• Google Cloud certifications (e.g., Professional Cloud Developer, Professional Cloud Architect).
• Experience with CI/CD tools and automation.
• Knowledge of voice/chat bot development and conversational AI.
• Understanding of data privacy and compliance in contact center environments.

Salary and Other Compensation:

The annual salary for this position is between $64,000 $102,000 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits:

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

What we offer:

• The chance to work with impact. Here, you're empowered to bring your biggest thinking to help our company and clients improve everyday life.
• Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
• The opportunity to thrive on a high caliber team with heart. We celebrate each other's experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
• A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
• Flexible health and financial benefits to support you and your eligible dependents from day one.
• True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.

About us:

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2024) is consistently listed among the most admired companies in the world.

Other employment-related information:

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you'll deliver services to and collaborate with stakeholders outside the province who may not speak French.