JobsUSAConsumer Experience Spec IGreenwood Village, CO
Company : AdventHealth
Location : Englewood, CO, 80111
Posted Date : 15 September 2025
Job Details
Consumer Experience Specialist I
Every day, our fellow team members show up to work, unified by one shared mission: Extending the Healing Ministry of Jesus Christ. As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit. Though our facilities are spread across the country, this unwavering belief binds us together. Across every office, exam and patient room, we're committed to providing individualized, holistic care. This is our Christian mission, and it inspires us to help make communities healthier and happier.
All the benefits and perks you need for you and your family:
- Benefits from Day One
- Paid Days Off from Day One
- Student Loan Repayment Program
- Career Development
- Whole Person Wellbeing Resources
Schedule: Full-time
Shift: Days
Location: 6061 S Willow Dr, Greenwood Village, 80111
The role you'll contribute:
The frontline Specialist is responsible for fielding and resolving inquiries via phone, chat, and other potential contact methods within the centralized Consumer Experience Center (CxC). This role is pivotal in providing exceptional customer service, striving to anticipate and meet the needs of consumers, treating all consumers and colleagues with dignity and respect, and working collaboratively with colleagues to achieve quality and performance standards. The Specialist reports to the department Supervisor or Manager and is required to maintain a working knowledge of service offerings, service workflows, and contact center technologies necessary to perform all job functions. Additionally, this position may involve providing concierge-level service to patients, helping them navigate the healthcare system effectively. The role is inherently cross-functional, requiring collaboration with technology, design, operations, analytics, and executive teams to develop and bring solutions to market, including summarizing research and reporting on data-driven insights. The Specialist is expected to be well-versed in various skills and maintain knowledge of care across multiple regions, particularly in specialized areas such as Sports Med & Rehab, contributing to the overall consumer experience by researching, developing, and influencing product solutions and key consumer efforts based on team strategy and vision.
The value you'll bring to the team:
- Demonstrate through behavior AdventHealths mission, vision, values and service standards as outlined in the organizations Whole Care Experience training.
- Maintain competence and use critical thinking skills to promptly resolve consumer inquiries within assigned functional area(s) accurately and promptly.
- Demonstrates empowerment to successfully resolve customer inquiries, striving for first interaction resolution.
- Adhere to all established workflows, scripting, and department greetings.
The expertise and experiences you'll need to succeed:
Required qualifications:
- High-school diploma or equivalent
- 1 years prior experience in a Call Center OR Customer Service environment
- 1 years of experience in a healthcare setting focused on patient care
Preferred qualifications:
- Associates degree
- College course or the equivalent in computer programs (Outlook, Word, Excel, Power Point)
- Certified Interpreter (Spanish)
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.
Category: Patient Financial Services
Organization: AdventHealth Rocky Mountain
Schedule: Full-time
Shift: 1 - Day
Req ID: 25034165
We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.
Recently Posted Jobs
Travel Nurse RN - Labor and Delivery - $2,092 per week
Stability Healthcare
Phoenix, AZ
Registered Nurse Cancer Center Infusion
St. Elizabeth Healthcare
Fort Thomas, KY
Sr. Principal Software Engineer
Oracle
Nashville, TN
Warehouse Material Handler
American Eagle Outfitters
Ottawa, KS
Sourcing Manager, US Manufacturing
Wing
Palo Alto, CA
RF Engineer
Booz Allen Hamilton
Colorado Springs, CO
Part-Time - Executive Director of the Center for Health Equity and Systems Research
Rutgers University
Newark, NJ
Local Contract MRI Technologist - $54-56 per hour
WCS Healthcare Partners
Eastchester, NY
Software Engineer
Liberty Mutual Insurance
Seattle, WA
OPERATIONS TECHNICIAN III - PUB SEC
Lumen Inc
Carson City, NV
Senior Specialist, QC Compliance, Cell Therapy
Bristol Myers Squibb
Summit, NJ
Senior Regional Financial and Actuarial Consultant
Gallagher
Boston, MA
Nurse Practitioner - OB/GYN - FT
Ochsner Health
New Orleans, LA
Packaging Analyst
AbbVie
Kansas City, MO
Project Manager - Water Business - Portland
Black & Veatch
Portland, OR
Family Medicine Physician
Community Care Physicians
Clifton Park, NY
Geotechnical Project Engineer
Terracon
Nashville, TN
Senior Electrical Engineer 1 - Government Services
Sargent & Lundy
White Sands, NM
Patient Care Assistant - PCA (Bowie, TX)
Visiting Angels
Bowie, TX
Registered Respiratory Therapist - Nights - University Hospital
Indiana University Health
Indianapolis, IN
Other Jobs You May Like
Senior Director, Product Management, Consumer Product & Innovation
Company : Nike
Location : Beaverton, OR
Over-the-Road (OTR) CDL A Truck Driver with Experience
Company : Crete Carrier Corporation
Location : Louisville, KY
OTR CDL A Truck Drivers with Experience
Company : Crete Carrier Corporation
Location : Rapid City, SD
CDL A OTR Truck Drivers with Minimum Experience
Company : Crete Carrier Corporation
Location : Charleston, SC
Nursing Technician - Part Time Days (Must have ED experience)
Company : Cone Health
Location : Greensboro, NC
Substitute Teacher - No Experience Needed With a Bachelor's Degree! (Warrington)
Company : Copilot Careers
Location : Warrington, PA
Substitute Teacher - No Experience Needed! (Lewisville)
Company : Copilot Careers
Location : Lewisville, IN
Delivery Architect Director- CPRS (Consumer Products) - Solution Architect
Company : Capgemini
Location : Dallas, TX
Technology Consulting Enterprise Asset Management Service Offering Leader - 1898 & Co.
Company : Burns & McDonnell
Location : Kansas City, MO
Top searches
Employment opportunities at AdventHealth
- AdventHealth jobs near me Englewood, CO
- AdventHealth jobs hiring near me Englewood, CO
- AdventHealth jobs near Englewood, CO
- AdventHealth jobs hiring near me
- AdventHealth openings near me
- AdventHealth jobs near me in Englewood, CO
- AdventHealth jobs hiring in Englewood, CO
- Employment opportunities near me
- Job openings near me
- Jobs hiring immediately
Trending Searches in Englewood, CO