Consumer Exp Spec I PRNGreenwood Village, CO

Job Posting

Every day, our fellow team members show up to work, unified by one shared mission: Extending the Healing Ministry of Jesus Christ. As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit. Though our facilities are spread across the country, this unwavering belief binds us together. Across every office, exam and patient room, we're committed to providing individualized, holistic care. This is our Christian mission, and it inspires us to help make communities healthier and happier.

All the benefits and perks you need for you and your family:

• Benefits from Day One
• Paid Days Off from Day One
• Student Loan Repayment Program
• Career Development
• Whole Person Wellbeing Resources

Schedule: PRN

Shift: Days

Location: 6061 S Willow Dr, Greenwood Village, 80111

The role youll contribute:

The frontline Specialist is responsible for fielding and resolving inquiries via phone, chat, and other potential contact methods within the centralized Consumer Experience Center (CxC). Expectations of this role include providing exceptional customer service, striving to anticipate and meet the needs of AdventHealth consumers, treating all consumers and colleagues with dignity and respect, and working collaboratively with colleagues to achieve quality and performance standards. The frontline Specialist reports to the department Supervisor and maintains a working knowledge of AdventHealth service offerings, service workflows, and contact center technologies necessary to perform all job functions.

The value youll bring to the team:

• Demonstrate through behavior AdventHealths mission, vision, values and service standards as outlined in the organizations Whole Care Experience training.
• Maintain competence and use critical thinking skills to promptly resolve consumer inquiries within assigned functional area(s).
• Demonstrates empowerment to successfully resolve customer inquiries.
• Adhere to all established workflows, scripting, and department greetings.

The expertise and experiences youll need to succeed:

Required qualifications:

• High-school diploma or equivalent
• 1 years prior experience in a Call Center OR Customer Service environment

Preferred qualifications:

• Associate
• College course or the equivalent in computer programs (Outlook, Word, Excel, Power Point)
• 1 years of experience in a healthcare setting focused on patient care
• Certified interpreter (Spanish)

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Category: Patient Financial Services

Organization: AdventHealth Rocky Mountain

Schedule: Per Diem

Shift: 1 - Day

Req ID: 25028652

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.