Consumer Credit Review Senior Manager

Overview

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The Consumer Credit Review Senior Manager is responsible for executing independent, risk-based assurance reviews within Capital One’s Consumer credit portfolios (card and auto). This includes assessment of credit strategies and practices, effectiveness of policy implementation and risk governance. The Senior Manager will also contribute towards the execution of the annual Credit Review operating plan by leading reviews of credit processes or products, performing monitoring of credit trends and credit changes in the assigned portfolios and in horizontal reviews. Through planned reviews and continuous monitoring activities the Senior Manager will be exposed to a great level of depth and breadth of full spectrum lending activities (acquisition, customer management, etc) managed by the first and second-line. They will provide effective challenge to Accountable Executives in a constructive manner to drive positive changes and business impact. Further, this associate will be responsible for building and maintaining working relationships with line of business management and key associates within the risk management organization.

The following are the general responsibilities of the role:

• Conduct risk-based reviews covering consumer line(s) of businesses
• Identifying credit process weaknesses
• Identifying emerging trends and issues
• Perform independent data analysis to support or identify gaps in credit policies
• Tracking of identified issues to resolution
• Communicating Credit Review assurance results with exceptional verbal and written communication skills, demonstrating strong clear thinking and succinct delivery of message
• Reporting results and issues verbally and in writing to executive management and internal credit and risk senior executives
• Working with regulators and external auditors to provide assurance that Credit Review processes are sound
• Building and maintaining high trust relationships with credit risk executives, associates, and regulators
• Acting as an approachable advisor to business partners by developing continuous and effective communication channels for all stakeholders
• Showing ability to provide business leadership and partnering skills to help drive the organization towards critical decisions and deliverable results

Basic Qualifications

• Bachelor’s degree or military experience
• At least 7 years of professional business and data analysis experience
• At least 3 years of experience in consumer lending (credit card and auto loans) credit risk policy, risk analytics or strategy development
• At least 3 years of experience influencing senior level executives or regulators

Preferred Qualifications

• Master’s Degree
• Consumer credit training from a large national or regional