Concierge -Assisted Living

Administrative Secretary

The duties and responsibilities include performing the day-to-day administrative, secretarial, and receptionist functions of the facility in accordance with current established procedures, and as directed by the Office Supervisor.

Key responsibilities include:

1. Answers incoming telephone calls and directs to appropriate person or department.
2. Maintains confidentiality of all pertinent personnel information in accordance with the Privacy Act, as well as established personnel policies governing the release of information.
3. Types documents, reports, letters, etc. at least 50 words per minute with high accuracy.
4. Remains at repetitious tasks for long periods of time while completing paperwork, etc.
5. Recognizes, responds to, and/or reports resident emergency situations immediately.
6. Maintains strict confidentiality on all facility data.
7. Communicates with and supports residents, families, visitors, etc.
8. Maintains privacy of records, conditions, and other information relating to residents, employees, and facility.
9. Performs assigned tasks in accordance with policies and procedures, and as instructed by the administrator.
10. Notifies supervisor of pending absence or tardiness within the time frame described in personnel handbook.
11. Operates copier, office machines, computer, etc., as directed.
12. Prepares and mails statements in accordance with established billing procedures.
13. Assists in preparing time cards and distributing payroll checks.
14. Maintains current file and listing of residents, emergency phone numbers of on-call personnel, key personnel, etc.
15. Greets visitors, guests, residents, salespeople, and others, and monitors or reports suspicious persons or situations to the administrator.
16. Receives, sorts, and distributes mail as directed.
17. Refers difficult and conflicting interactions or situations to the administrator or appropriate department head.
18. Conducts annual salary and wage surveys and reports findings to the administrator.
19. Assists in reporting complaints and grievances from residents, families, visitors, and partners.
20. Assists with completing forms, reports, etc., that are not considered essential functions.
21. Assists with supply inventory.

Minimum education required: High school diploma or equivalent.

Minimum experience required: At least six (6) months experience in payroll, insurance, and/or clerical position.

Additional qualifications: (Preferred qualifications)

Prefer two (2) years of experience in a payroll, insurance, and/or clerical position.

Courses in payroll, bookkeeping, office procedures, and other related subjects.

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As an equal employment opportunity employer, all qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, or veteran status.