Community Relations Manager

Community Relations Manager (CRM)

The Community Relations Manager plays a vital role in meeting sales targets and achieving organizational growth by cultivating partnerships, generating leads, and enhancing the company's reputation within the community.

Responsibilities:

• Identify, develop and maintain a pipeline of referral relationships with individuals and groups at senior living communities, rehab facilities, hospitals, senior service providers, senior care professionals, and health care providers.
• Conduct cold calls, drop-in meetings, presentations, and other sales or community outreach related activities.
• Ensure delivery and placement of Touching Hearts literature in places where seniors and their families frequently seek services for seniors; deliver promotional items.
• Field incoming client referrals and inquiries.
• Network "within a case," i.e., leverage contacts among our existing clients, and the people and organizations serving them, to develop and strengthen referral source relationships.
• Coordinate outreach activities with other marketing efforts such as social media and local events; maintaining social media account weekly with content and responses.
• Represent Touching Hearts at select community and industry events, act as ambassador of Touching Hearts to the community.
• Support the development and execution of effective promotions or marketing ideas, including social media campaigns.
• Distribute promotional gifts, flyers, brochures, and other Touching Hearts marketing materials to different locations.
• Maintain business development activity records in WellSky or CRM system.
• Gather and report information about competitors.
• Engage prospective clients to provide information or perform an "intake" to begin services.
• Track and report on community outreach activities, referral generation, and sales performance activities and key performance metrics.
• Meet or exceed established sales targets and referral goals as defined by organizational objectives.

Qualifications:

• Bachelor's degree in marketing, Communications or related field
• 2+ years of successful, measurable business development experience, establishing and maintaining significant accounts, preferably in a health-related or human service-related field
• Entrepreneurial perspective, energy, and drive; motivated self-starter with strong organizational skills
• Team player with engaging interpersonal skills upbeat, compassionate, warm, friendly, authentic networker
• Creativity and proficiency in developing collateral and social media content
• Proficiency with Word, Excel, Outlook, PowerPoint
• Great communication skills articulate, excellent grammar, persuasive

Schedule:

• Full Time, 40 hours

Work Setting:

• Hybrid; office and field

Compensation:

• Base salary plus bonus eligibility

Benefits:

• 401(k) retirement plan with employer match
• Medical insurance with employer contribution
• Voluntary Ancillary Benefits package: Dental Insurance, Vision Insurance, Life Insurance, Accident Insurance, & Hospital Indemnity
• Paid Time off
• NYS Paid Sick Time

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.