Community Health Worker - Must live in Southern Cook, Will or Kankakee Counties, IL

Community Health Care Worker

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Community Health Care Workers (CHW) serve the community as a bridge between the member (community) and the healthcare system (providers) through outreach and education. By providing these services, CHW's help Aetna members attain and maintain better health outcomes, improve relationships with healthcare providers and help both parties to become more acculturated with each other. This position will work under the direction of a designated professional.

Candidates must reside in Northern Cook County, IL.

Primary Responsibilities

• Conduct home visits with Aetna members with chronic conditions to reinforce following the care plan, adjusting tasks to fit with the member's culture, language, and religion, improve access to care, identify health care needs, and reduce unnecessary hospitalizations.
• Educate healthcare professionals and providers on opportunities for improving and understanding the social determinants of health that may be impacting member's health and treatment plan through various communication channels.
• Build and maintain positive working relationships with the Aetna members, providers, nurse case managers, agency representatives, supervisors and office staff, from diverse cultural and socio-economic backgrounds. Work to reduce cultural and socio-economic barriers between clients and institutions.
• Assist with care plan implementation and Aetna member education during in-home visits, help develop care management strategies, and work with team members to provide linkages for the various health and social needs of members.
• Assist members to identify socio-economic issues that affect their overall health and develop health/social management plans and goals.
• Identify gaps and opportunities to strengthen systems of care within the member's community and assists members in utilizing community services, including scheduling appointments with social services agencies, (including transportation vendors), and assisting with completion of applications for eligible programs.
• Assist with patient medication adherence by: instructing the member on current medication list, reviewing medications with member and assist in obtaining refills.
• Teach disease self-management (i.e. nutrition, symptom tracking and reporting).
• Accompany members to appointments as needed.
• Enter and maintain member records in electronic health record system, compile reports and complete other program documentation in a timely manner (e.g. progress notes, letters), and other administrative responsibilities as needed.
• Travel extensively to client homes, community locations, various agencies, and other outreach destinations.
• Schedule- 8-4:30pm CST

Required Qualifications

• 3-5 years of community related experience
• Candidates must reside in Southern Cook, Will or Kankakee County, IL
• Must be able to travel up to 70% of the time
• Reliable transportation to meet with members in the community (mileage will be reimbursed per state guidelines)

Preferred Qualifications

• 1-2 years' experience providing clinical services; experience in community/outpatient setting
• Community Health Worker Certification or equivalent training and experience
• Bilingual
• Experience in serving the Medicaid Populations in urban or rural environments with familiarity of local formal and informal resource networks
• Mental Health First Aid, Trauma Informed Care, HIPPA, C.L.A.S. Standards, Motivational Interviewing, and specialized training in medical terminology and practices for designated health conditions
• Meet all requirements set forth by local state i.e. first aid, CPR, TB screen, etc
• Experience using a computer including the use of Excel and Electronic Health Records

Education

• High School Diploma or GED

Anticipated Weekly Hours: 40

Time Type: Full time

Pay Range: $18.50 - $38.82

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.