Community Health Worker

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Job Title

Community Health Worker

Location

Garfield Hts

Facility

Marymount Hospital

Department

Center for Community Health Equity-Executive Administration

Job Code

D99831

Shift

Days

Schedule

8:30am-5:00pm

Job Summary

Serving the needs of Garfield Heights and the Southeast communities of Cuyahoga County, Marymount Hospital is an acute care, faith-based hospital. At Marymount Hospital, caregivers are guided by the Christian values of service, compassion, dignity, and respect and live by the mission of providing world-class healthcare.

Job Details

As a Community Health Worker (CHW), you will play a vital and unique role in linking diverse and underserved populations to health and social service systems. CHWs primarily work in the community with specific target populations, work closely with medical providers, primary care teams, and other agencies to improve patient care and outcomes, and have a close understanding of the community they serve. This trusting relationship enables them to serve as a liaison/intermediary between health/social services and the community to facilitate access to services and improve the quality and cultural competence of service delivery. CHWs also build individual and community capacity by increasing health knowledge and self-sufficiency through a range of activities such as outreach, community education, informal counseling, social support and advocacy. This role will specifically be working in the area of infant and maternal health.

A caregiver in this position works days from 8:30AM 5:00PM, with the ability to travel 20% of the time.

A caregiver who excels in this role will:

• Establish trusting relationships with patients and their families while providing support, encouragement and feedback.
• Coach patients in effective management of their chronic health conditions and self-care.
• Convey the purposes and services of a program to the user population and the impact the program or service would have.
• Assist patients in understanding care plans and instructions.
• Visit patients in their homes as needed to assess the patient, their living conditions, and meet with family members or caretakers.
• Document activities, service plans, and results in an effective manner while strictly adhering to the policies and procedures in place.
• Advocate for patients and act as a liaison between the patient/family and community service agencies (schools, hospitals, support groups, etc.).
• Help patients in utilizing resources, including scheduling appointments, and assisting with completion of applications for programs for which they may be eligible.
• Assist patients in accessing health related services, including but not limited to: obtaining a medical home, providing instruction on appropriate use of the medical home, overcoming barriers to obtaining needed medical care and social services.
• Facilitate communication and coordinate services between providers.
• Motivate patients to be active, engaged participants in their health.
• Effectively work with people (staff, clients, doctors, agencies, etc.) from diverse backgrounds in reducing cultural and socio-economic barriers between clients and institutions.
• Build and maintain positive working relationships with the clients, providers, nurse case managers, agency representatives, supervisors and office staff.
• Continuously expand knowledge and understanding of community resources, services and programs provided, human relations and the procedures used in dealing with the public as part of a service or program, volunteer resources and the practices associated with using volunteers, operations, functions, policies and procedures associated with the department or program area, and procedures and resources available to handle new, unusual or different situations.
• Successfully complete the CHW training within six months of hire and become certified as a Community Health Worker through the Board of Nursing.

Minimum qualifications for the ideal future caregiver include:

• High school diploma/GED
• Valid driver's license
• Knowledge of community resources
• Ability to develop trusting and effective working relationships
• Strong information gathering, interviewing and time management skills

Preferred qualifications for the ideal future caregiver include:

• One year of experience in a medical office setting
• Two years of community service experience
• Bilingual in English and Spanish
• Medical Assistant training or Medical Assistant certification
• Knowledge of medical terminology
• Knowledge of the Electronic Medical Record (EMR)
• Passionate about helping people in the community

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we're dedicated to providing what matters most to you:

Physical Requirements:

• May need to move around intermittently during the day, including sitting, standing, stooping, bending and ambulating. May need to remain still for extended periods, including sitting and standing.
• Work evenings and weekends may be required.
• May need to lift boxes or carry objects.
• Possess dexterity to operate a PC and other office equipment.

Personal Protective Equipment:

• Follow Standard Precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are followed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

Please review the Equal Employment Opportunity poster.

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities.