Collections Specialist

Collections Specialist

Do you love helping people through difficult situations? Then don't miss your chance to join our Franchise as a new Collections Specialist. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage "Like it never even happened"!

SERVPRO of Homestead is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, enjoys supervising others, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you'll thrive in this work environment. Are you highly dependable and super-excited about routinely exceeding expectations? Then you may be our perfect hero!

As a valued SERVPRO of Homestead employee, you will receive a competitive pay rate, with opportunity to learn and grow.

Job Description

Responsible for recovering outstanding debts from clients or customers, typically working in the finance or credit departments of our franchises. They use various communication methods like phone, email, and letters to encourage timely payments and negotiate payment arrangements.

Responsibilities

Monitoring accounts: Identifying overdue payments and assessing the age and status of delinquent accounts.

Contacting debtors: Reaching out to customers via various methods (phone, email, letters) to discuss overdue payments and encourage timely payment.

Negotiating payment plans: Working with customers to establish mutually agreeable payment arrangements, including installment plans.

Documentation and record-keeping: Maintaining detailed records of all communications, contacts, and actions related to collections efforts.

Troubleshooting and resolving issues: Investigating discrepancies, resolving billing disputes, and providing assistance to customers with payment-related concerns.

Reporting and analysis: Preparing reports on collection activities, tracking payment progress, and identifying areas for improvement.

Compliance: Ensuring all collection activities adhere to legal and ethical guidelines and company policies.

Qualifications

• 2+ year(s) of administrative or collection-related experience and business experience
• Experience in the commercial cleaning and restoration or insurance/service industry is desired
• Experience with AR
• Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times
• Ability to remain calm and professional during tense or stressful situations
• Excellent organizational skills and strong attention to detail
• Very self-motivated and goal-oriented
• Capability to work in a fast-paced, team-oriented office environment
• Proficiency in ARworkflow, QBO Online and Microsoft Office (i.e. Outlook, Word, Excel)
• Ability to learn new software, including Xactimate and proprietary software
• Minimum of HSD/GED, Associates/bachelor's degree preferred
• Ability to successfully complete a background check subject to applicable law

All employees of a SERVPRO of Homestead are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO of Homestead. SERVPRO of Homestead employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, Inc., the Franchisor, in any manner whatsoever.

Compensation: $22.00 per hour

Picture yourself here fulfilling your potential.

At SERVPRO, you can make a positive difference in people's lives each and every day! We're seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.