Collections Manager

Collections Manager

Location: NY Metro Area

Job Summary:

The Collections Manager is responsible for overseeing the collections process and staff to ensure timely recovery of outstanding accounts receivable. This role involves developing strategies to improve collection rates, maintaining strong relationships with clients, and ensuring compliance with company policies and legal regulations.

Key Responsibilities:

• Lead and manage the collections team, including hiring, training, and performance management.
• Develop and implement effective collection strategies and procedures.
• Monitor accounts receivable aging reports and prioritize collection efforts.
• Communicate with customers via phone, email, and written correspondence to resolve outstanding balances.
• Collaborate with sales, customer service, and legal teams to resolve disputes and ensure timely payments.
• Prepare and present regular reports on collection performance, delinquency trends, and cash flow forecasts.
• Ensure compliance with all relevant laws and regulations, including the Fair Debt Collection Practices Act (FDCPA).
• Recommend accounts for escalation, legal action, or write-off as necessary.
• Continuously improve processes and systems to enhance efficiency and effectiveness.
• Salary $115,000 - $135,000 plus bonus

Qualifications:

• Bachelor's degree in Finance, Accounting, Business Administration, or related field.
• 5+ years of experience in collections or accounts receivable, with at least 2 years in a supervisory or managerial role.
• Strong knowledge of collection laws and best practices.
• Excellent communication, negotiation, and interpersonal skills.
• Proficiency in ERP systems and Microsoft Office Suite (especially Excel).
• Strong analytical and problem-solving abilities.
• Ability to work under pressure and meet deadlines.

Preferred Qualifications:

• Experience in utilities/waste industries a plus
• Familiarity with credit risk assessment and reporting tools.
• Bilingual abilities (if applicable).