Cloud Contact Center Developer

Cloud Contact Center Developer

Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

About Your Role:

You will be a key contributor in building and supporting core Contact Center applications, leveraging modern technologies and automation to create exceptional internal and external customer experiences. Partnering with business stakeholders, you will provide expertise in application functionality, driving innovation, AI adoption, and impactful solutions.

What You'll Do:

• Collaborate with Business, Product, and IT teams to implement and support new capabilities within the Contact Service Technology stack.
• Integrate leading-edge AI solutions and automation into Contact Center workflows.
• Implement cloud-native and hybrid contact center applications.
• Design, develop, and implement software applications using Python, .NET, Node.js or equivalent technologies.
• Build and maintain CI/CD pipelines and DevOps practices to streamline development and deployment processes.
• Perform coding, testing, and debugging of applications to ensure optimal performance and scalability.
• Maintain and improve existing applications.
• Ensure high availability and performance of the Contact Center platform by responding swiftly to issues, questions, and concerns.

Experience You'll Need To Have:

• Direct experience implementing Cloud Contact Center solutions in enterprise environments.
• 4+ years of experience in software development.
• 2+ years of experience in Python, Node.js, .NET, C# or similar programming languages.
• 2+ years of experience in SQL and/or NoSQL databases and CI/CD pipelines and DevOps practices.
• 2+ years of experience supporting and administering omni-channel cloud Contact Center solutions (such as Genesys, NICE, Verint etc).
• 2+ years of experience with SIP (Session Initiation Protocol), RTP (Real-time Transport Protocol), and WebRTC (Web Real-Time Communication) technologies.
• Experience integrating AI technologies into Contact Center platforms for automation and enhanced customer experience.
• Bachelor's degree in computer science, engineering, or a related field, or an equivalent combination of education, work, and military experience.

Experience That Would Be Great To Have:

• Proven ability to deliver in an agile environment while maintaining a client-first mindset and driving at speed to market.
• Strong understanding of integration methodologies, testing, and deployment processes.
• Strong ability to take initiative in collaborating with both IT and business stakeholders to anticipate needs and develop innovative and value-added solutions.
• Experience to collaborate effectively with geographically distributed teams to deliver high-quality solutions.
• Vast experience in the financial technology industry and Contact Service Technology domain.

Important Info About This Role:

• We're better together! This role is fully on-site.
• This is a full-time, direct-hire position, and no contract options or unsolicited agency submissions will be considered.
• In order to be considered, you must be legally authorized to work in the U.S. without need for visa sponsorship now or in the future.

Salary Range $79,000.00 - $134,400.00 These pay ranges apply to employees in New Jersey, New York and California. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran. This position is not eligible for an annual incentive opportunity and is also not eligible to earn commissions.

Thank you for considering employment with Fiserv. Please: Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.