Clinical Operations Manager Physical TherapistDeland, FL

Clinical Operations Manager AdventHealth Sports Med & Rehab- Deland

When you join our team of over 40 Outpatient Clinics across Florida, you will be part of a winning team of experts dedicated to whole-person care to help our patients heal, strengthen and renew. We serve patients in Orange, Seminole, Osceola, Polk, Volusia, Flagler and Lake Counties with a dedicated team of therapists, clinicians and staff willing to carry on AdventHealth's mission in the communities we serve.

Every day, our fellow team members show up to work, unified by one shared mission: Extending the Healing Ministry of Jesus Christ. As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit. Though our facilities are spread across the country, this unwavering belief binds us together. Across every office, exam and patient room, we're committed to providing individualized, holistic care. This is our Christian mission, and it inspires us to help make communities healthier and happier.

The role you'll contribute:

As the Clinical Operations Manager, you will maintain a therapeutic and business management philosophy including program development, labor analysis, standards of practice, staffing needs, process improvement and revenue management. Oversight of patient care assignment, scheduling and daily operations for successful performance in Team, Service, Clinical, Market and Finance pillars. As a licensed clinician, may provide direct and indirect patient care to an assigned group of patients in rehabilitation settings as needed.

The value you'll bring to the team:

• Consistently living AdventHealth Services Standards: Keep Me Safe, Love Me, Make It Easy, to ensure that every person, every time has an exceptional experience
• Acts as a liaison between the Hospital Rehabilitation and Sports Medicine and other hospital staff, physicians, patients and/or patient families in order to investigate, respond and resolve complaints. Disseminates pertinent information to appropriate staff members as observed by the Director/Senior Manager
• Actively participates in the development of staff clinical skills, and customers' and stakeholders' satisfaction. Monitors and develops plans related to customers' and stakeholders' satisfaction
• Systematically monitors process improvement initiatives, document results and deploys information to staff for appropriate actions. Supports and facilitates clinical lead role, Clinical Excellence Program and residencies
• Hires and orients new staff to assigned area to familiarize them with area processes, equipment, safety and operational plans, as demonstrated by staff correctly carrying out clinical care according to policies, procedures and protocols
• Monitors staff and equipment needs, revenue, expenses and labor tracking. Establishes plan for variances and monitors results as observed by the Director/Senior Manager
• Participates in marketing of the Rehabilitation and Sports Medicine program in hospital, community and to medical personnel as indicated. Actively engages in activities to improve internal and external awareness of Rehabilitation as a service line
• Plans and implements employee engagement activities. Systematically provides staff with feedback regarding their performance. Counsels staff as needed, documents counseling sessions, monitors compliance and works with HR regarding disposition as needed

The expertise and experiences you'll need to succeed:

Minimum qualifications:

• Bachelors Degree or higher and 3 years experience
• 3 years Leadership Experience
• Basic Life Support (BLS) Certification
• Active State of Florida as a Occupational Therapist, Physical Therapist or Speech Language Pathologist

Preferred qualifications:

• Previous experience leading an therapy team in an outpatient setting

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Category: Rehabilitation Services

Organization: AdventHealth Sports Med & Rehab

Schedule: Full-time

Shift: 1 - Day

Req ID: 25030129

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.