Client Support Engineer

Client Support Engineer

CACI is seeking a Client Support Engineer to support the HQ SpOC/S2 with a wide variety of Information Technology (IT) related tasks. You will be part of a team providing essential IT support to a dynamic organization within the United States Space Force (USSF). You will be responsible for configuring, troubleshooting, repairing, and maintaining computer systems, peripherals, and mobile devices for customers O-6 and below. In addition, you will augment the Cybersecurity Liaison program, assessing and reporting security incidents and sanitizing computer systems.

Responsibilities:

• Provide daily support to HQ SpOC/S2 personnel, troubleshooting hardware and software issues.
• Submit tickets in REMEDY, install software, and resolve individual client configuration, updates, and issues on military devices such as desktops, cellular phones, iPads, printers, tablets, etc.
• Track status and see Information Technology issues through to resolution.
• Provide cybersecurity liaison support to HQ SpOC/S2
• Process, transfer, and dispose of all accountable IT assets along with necessary documentation to establish custodial responsibility IAW AFMAN 17-1203.
• Augment Client Support Administrator support for unclassified and classified systems.
• Utilize Active Directory, Directory and Resource Administrator, and local administrator accounts/tokens to configure, update, and resolve client workstations issues as a Workstation Administrator.
• Provide weekly status updates on any unresolved issues to government personnel affected by IT issues.

Qualifications:

• A current TS/SCI clearance is required.
• Experience of 2-4 years of professional experience in a related IT support role.
• A willingness to learn, teach and share information in a team environment.
• Experience troubleshooting hardware and software issues.
• Experience installing software and resolving client configuration issues.
• Experience with military devices such as desktops, cellular phones, iPads, printers, tablets, etc.
• Ability to track the status of IT issues from submission to resolution.
• Knowledge of cybersecurity principles and incident reporting.
• Familiarity with processing, transferring, and disposing of accountable IT assets according to relevant regulations.
• DOD 8570.01 IAT Level II Certification (SEC+ or eqv.)
• Must be self-motivated with good interpersonal and written/verbal communication skills

What You Can Expect:

• A culture of integrity.
• An environment of trust.
• A focus on continuous growth.
• Your potential is limitless.

Pay Range: $75,200-$158,100

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.