Client Success Partner- L3

Overview

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!

At Albertsons Companies, we are looking for someone whos not just seeking a job, but someone who wants to make an impact. In this role, youll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment thats constantly evolving.

Responsibilities

• Client Partner L3 is a relationship-focused seller who is a strong analytical consultant, storyteller and negotiator. They are responsible for developing and growing their book of business by providing a best-in-class, data-driven partnership with an emphasis on creating an omni-experience for shoppers and brands alike.
• Establish and foster partnerships with merchandizing partners, 3P vendors (Criteo, Neptune, Advantage, etc.) and cultivate deeper relationships with key decision makers within accounts.
• Provide holistic support for accounts from upfront MSA/T&C negotiations, annual planning strategy, JBP(+)/QBR/T2T support and more.
• Meet and exceed annual revenue targets by developing and advancing current and future-looking partnerships.
• Lead the sales cycle from lead identification to contract negotiation for assigned accounts (30-60 accounts).
• Focus on building CPG partnerships beyond RFP exchanges and incorporate strategic annual planning with merchants to meet CPG and Category goals.
• Partner with merchandising teams for Winning Model/JBP(+), Annual Planning/T2T/Innovation Planning needs.
• Build strong relationships across the CPG team (brand, agency, shopper, ecommerce) and drive demand generation, proactive selling and program management through IO.
• Develop omni-channel campaigns (in-store and digital) with upfront measurable KPIs aligned to client business goals.
• Collaborate with Account Managers to ensure holistic, best-in-class partnership from planning to execution and campaign wrap in alignment with client KPIs.
• Maintain data hygiene and accuracy for CRM inputs, with emphasis on IO signature.
• Provide a strategic map to attain and exceed account quota; identify and lead Annual Planning, QBR, T2T and Lunch and Learns.
• Develop partnerships with Albertsons Merchandizing Team (NCD/ASM).
• Advocate for the Voice of the Customer across cross-functional teams.
• Penetrate accounts and create net-new relationships with a deep understanding of client business goals and objectives.
• Monitor and improve sales metrics including win rate, deal cycle duration, and client outreach; provide account-level forecasting.
• Story-tell with data using multiple data streams (Power BI, Hub, Criteo UI, earnings reports, industry news).
• Ensure accurate CRM data hygiene pre-IO signature for reliable revenue forecasting.
• Identify leads, map internal stakeholders and decision-makers, and advance deals through stages.
• Continuously monitor, learn and develop knowledge of the retail media landscape.

The position will be based in Boise ID, Pleasanton CA, Dallas TX, Chicago, IL, Fullerton, CA or New York City NY.

Qualifications

• 6+ years of sales/retail/media experience
• Proven ability to meet/exceed quota, track revenue and grow accounts
• Demonstrates strong presentation skills with ability to prepare and present based on audience including VP
• Proven ability to foster deep partnership with merchandising leaders

Benefits

• Competitive wages paid weekly
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

Salary

The salary range is $105,900-$137,580 annually. Starting salary will vary based on criteria such as location, experience, and qualifications. There may be flexibility for exceptional candidates.

Benefits may include, medical, dental, vision, disability and life insurance, sick pay, PTO/Vacation pay/Flexible Time Off, paid holidays (8-9 days annually) bereavement pay and retirement benefits (such as 401(k) eligibility). Associates in this position are also eligible for an inventive plan.

A copy of the full job description can be made available to you.

Location

• Boise ID
• Pleasanton CA
• Dallas TX
• Chicago, IL
• Fullerton, CA
• New York City, NY